A Day in YOUR Life as a Room Attendant
Every person that enters a hotel should be greeted and feel like a guest! This is YOU on your first day of work and every work day after that. You walk in with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation. You already have a feel for how your day is going to unfold based on the flow and noise level in the lobby and you aren’t even in uniform yet! You make your way to the employee change room and transform into to your, sharp, clean look with your professional and comfortable uniform, punch in at the time clock and energetically join your teammates as they prepare for the days turnover of rooms.
You will be preparing to see how you and your teammates will tackle the days cleaning of guest rooms. Regardless of the time of day or length of shift you are ready to meet every guest with exceptional service, cleanliness and care!
As the day begins, we focus on obtaining a list of rooms that have checked out, will be checking out or will be staying over. This will enable you to efficiently plan your day and prioritize the things that need to be completed before you go home for the day. Our guests may be here on a family vacation, an important business trip or even travelling for an emergency medical appointment. As you get to know your guests and pick up on their behaviours, you look for opportunities to go above and beyond and make them feel special. Perhaps you notice that your guest has been using their coffee maker to make tea, so you place a kettle in their room with some additional tea bags. A guest has shirts hanging from the backs of chairs and on door handles, so you place some additional hangers in their closet. You are responsible for the cleanliness of the guest rooms, yet you are always focused on our guests and their needs. Don’t forget you are their ambassador to our hotel, surroundings and city. By the time you leave you are more than satisfied that your guests rooms are impeccably cleaned, sanitized and ready for your existing guests to return and new guests to arrive and have the best stay possible.
Your standards are high, you like to be efficient in how you tackle a room and look for things that need to be corrected, communicate those through appropriate channels and take immense pride in the quality and cleanliness of the product our guests are paying for!
Who you are and why is this important…
- Enthusiastic, Attentive and Approachable
- Ensuring our guests and team mates feel comfortable.
- Organized, Clean & Communicative
- Clear, concise communication between team members and guests alike creates a smooth operation.
- Effective Multi-Tasker
- Personal interactions, daily duties and on-going projects are always in play.
- You follow company policies and standards such as sanitizing high touch areas and any other requirements for the processes as outlined by your department leaders;
- Cleaning stay over rooms at a convenient time for our guests;
- Cleaning check-out rooms in time for the days arrivals;
- Communicating with other departments to ensure any special requests are met in a timely fashion;
- Take on additional administrative tasks as set forth by your leaders;
- Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as your daily tasks;
- Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint;
- Follow all company and brand standards to maintain cleanliness levels.
- Some experience in housekeeping/cleaner.
- Flexibility to work a variety of shifts.
- The understanding that SERVICE and CLEANLINESS are the keys to any successful hotel.
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