PACIFIC SANDS POSITION PROFILE
Position Title: Room Attendant
Department: Housekeeping
Schedule: As operations require, including weekends and statutory holidays
POSITION SUMMARY
Reporting to the Housekeeping Manager and the Housekeeping Supervisor(s), the Room Attendant will provide for the comfort of guests by ensuring that guest rooms and public areas are clean and properly presented. A Room Attendant promotes a positive image of the property to guests and, therefore, they must be pleasant, friendly, and able to address problems or special requests.
KEY RESPONSIBILITIES
The key responsibilities of a Room Attendant includes, but is not limited to, the following:
Provide 5-star customer service to all guests.
Acknowledge and greet guests in a warm and friendly manner.
Perform quality cleaning to meet required quality standards within set time limits.
Clean guest rooms as assigned, to Pacific Sands quality standards, which includes: dusting, vacuuming, changing bed linens, and cleaning bathrooms, kitchens, and living quarters.
Clean public areas, storage rooms, areas with the Guest Services building, and other areas as assigned.
Clean and stock linens and clean the supply room.
Deliver and retrieve items on loan to guests (e.g. extra pillows, kitchen supplies etc.).
Perform rotational cleaning duties (e.g. steam cleaning carpets, deep cleaning etc.).
Ensure the security of guest rooms and the privacy of guests.
Answer and investigate all guest inquiries in a timely manner.
Work closely with the Housekeeping, Guest Services, and Maintenance departments to ensure guest satisfaction.
Comply with all Resort safety guidelines and be familiar with emergency procedures.
Perform other job-related duties and special projects as assigned.
QUALIFICATIONS AND TECHNICAL EXPERIENCE
Ability to work well unsupervised, at a fast pace, and while maintaining quality standards
Ability to work collaboratively with fellow colleagues as part of a team
Excellent communication and organizational skills
Strong interpersonal and problem-solving skills
Inherently responsible and reliable
Impeccable grooming and presentation
Proficient in English, both verbally and in written work
Previous Housekeeping experience is an asset
Physical Demands
Must be physically fit and be able to lift moderately heavy items; also must be able to make movements, such as bending, stooping, kneeling, and climbing stairs when required, with ease. In addition, Room Attendants will be required to perform repetitive tasks and stand on their feet and/or walk for long periods of time.
Benefits and Perks!
- Lifestyle Spending Account after completing the probationary period
- Extended Health and Dental after 1 year of continuous employment
- RRSP after 2 years of continuous employment
- Monthly meal days
- Department team building
- Seasonal team buildings and parties
- Spacious subsidized staff accommodation
- Weekly, monthly, and yearly recognition programs
- Opportunities for growth!
- Working with fun and energetic team!
