VITALY - RETAIL STORE MANAGER
We are seeking a talented Retail Store Manager to join our Team in Toronto!
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WHO WE ARE
Compound Studio is a Toronto-based house of brands specializing in direct-to-consumer accessories, currently operating 2 brands: Vitaly and Clocks & Colours. With in-house design, creative and marketing teams — as well as our own fulfillment centers in North America and Europe — we take a fully integrated approach to production and sales.
From design and branding to manufacturing and operations, Compound is future-looking. Our products are experimental, challenging the standards of accessory design. Our brands do not follow traditional fashion seasons, instead releasing new styles weekly to digitally-native audiences directly through social media. Our brands are inclusive at their core, connecting with diverse communities and niche markets. We strive for environmental sustainability at every stage, using primarily recycled materials for production, delivered in 100% recycled packaging.
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At Compound Studio, we strive to be..
Customer Centric
Product Obsessed
Collaborative
Intrapreneurial
Outside the Box Thinking
Authentic
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THE OPPORTUNITY
Established in 2011, Vitaly produces experimental, genderless accessories, taking inspiration from robotics and industrial manufacturing processes. Vitaly pieces are produced using 100% recycled, stainless steel — a metal that does not rust, tarnish or turn your skin green. Due to its incredible durability, steel is also the most recycled material on the planet.
As the Retail Store Manager, you will be responsible for managing sales associates, maintaining inventory accuracy, scheduling, and overseeing the general operations of the Vitaly flagship store. You are a motivating leader and drive the business by challenging and supporting your team to provide exceptional service and creating lasting relationships with each of our customers. As a member of the Vitaly retail team, you are a core ambassador for the brand, supporting and promoting our customer engagement, loyalty, and marketing programs.
Responsibilities
Sales and Customer Service
- Assess sales performance and work with senior management to set targets
- Maintain store image by helping to set and follow merchandising standards
- Contribute to merchandising improvement via identifying opportunities to help drive sales and keep the store looking and feeling fresh
- Act as an ambassador for the brand, our loyalty program, and our customer engagement strategies (email, SMS, social, forums, giveaways)
- Ensure high-quality customer service from the entire team
- Resolve customer conflicts
- Demonstrate sales leadership by maintaining an active role on the sales floor
- Demonstrate exceptional product and brand knowledge
- Act as a partner between customers, sales associates, company leadership, and brand representatives
Inventory Management
- Ensure accurate inventory with daily spot counts, weekly audits and monthly inventory counts
- Maintain inventory and place re-stock orders for any third-party brands that may be carried
Operations Management
- Develop, execute, and continuously improve all operational activities to ensure the store exceeds performance targets.
- Ensure all operations and financial procedures are followed properly
- Hire, train, and manage sales staff.
- Manage schedule to adjust hours based on sales and fluctuating projections
- Ensure the store and stock room are thoroughly cleaned
- Manage warranty and exchange program
- Maintain all retail procedures and documentation
- Complete all necessary reports (EOD/EOM/WINS&LOSSES/INVENTORY)
Target KPIs:
Store Conversion: 30%
AOV: $125
UPT: 1.75
Inventory Discrepancy of 1% or less
This may be your opportunity to join our team if you have:
- 3-5 years of experience
- Experience with shopify
- Experience with google suite
- A dynamic conversationalist that can connect with customers to build meaningful and long-lasting rapport/ relationships.
- Organized and has a calm disposition in moments of high demand.
- Motivated to collaborate with your team members to create a great experience for customers.
- Confident in a fast-paced, customer-centric environment
- Motivated to achieve great results
- A natural flare for self-expression through personal style
- Excellent communication and interpersonal skills
- Aptitude to develop strong relationships
- Availability to work flexible hours (weekdays and possible weekends)
WHAT WE OFFER
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Store discount
The Interview Process
Round 1: Phone screen with HR Manager
Round 2: 30-minute Interview with our Retail Team to discuss Experience/ Values Alignment
Round 3: 45-minute Interview with our CEO
Location
505 Queen St. West, Toronto, ON (on site role)
We encourage people from all backgrounds to apply to our positions.
We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please inform us if you require accommodations during the interview process.
Job Type: Full-time
Benefits:
- Company events
- Dental care
- Extended health care
- Store discount
Application question(s):
- Can you walk us through a time when you helped standardize operations or introduce SOPs in a retail setting?
- Have you worked with a secret shopper program before?
Experience:
- Retail management: 3 years (required)
Work Location: In person
