Heritage Office Furnishings is one of the leading suppliers of office furnishings and related services focusing on corporate environments. Established in 1979, The Heritage Group has grown to become the largest full-service dealership in British Columbia, providing challenging and rewarding careers to over 250 employees in the areas of Sales, Administration, Warehousing, Distribution, and Installation. Our continued growth and success result from a constant focus on customer satisfaction by listening to our customers and providing continuous, outstanding service
We are seeking a proactive and customer-oriented Retail Sales Specialist to join our Vancouver team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping clients find the right solutions, and values teamwork and attention to detail.
What You’ll Do:
- Be the first point of contact for walk-in, phone, and email inquiries, providing expert guidance on our products and services
- Process “cash & carry” transactions by preparing and submitting Cash Sale forms
- Assist with inventory management for both new and used furnishings
- Help clients navigate the Steelcase online store and provide support throughout their shopping experience
- Support pre-sold product orders by:
- Creating and submitting quotations using internal ERP system for customer approval
- Ensuring all order details are accurate, including site information, payment methods, and applicable charges
- Submitting approved quotes for order conversion
- Conducting follow-up calls after delivery to ensure customer satisfaction
Qualifications:
- 1 year of experience in customer service, sales support, or a related administrative role
- Strong communication and interpersonal skills with a customer-first mindset
- High attention to detail and accuracy in data entry and order processing
- Proficiency with Microsoft Office Suite; experience with ERP systems is an asset
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Familiarity with office furniture or interior design industries is a plus
Why Join Heritage?
- Company-funded events
- Opportunity for growth within the company
- Extended health and dental benefits for you and your family
- Environmental initiatives including recycling and compost programs
- A dynamic work environment with a great group of people
- Holiday Celebrations – Chance to win wide destination vacation or retreat
Job Types: Full-time, Part-time
Pay: $22.00-$26.00 per hour
Expected hours: 20 – 37.5 per week
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Application question(s):
- Are you eligible to work in Canada on an ongoing basis?
Work Location: In person
