Love to ski or snowboard? Want to spend your winter surrounded by stunning BC scenery, great snow, and even better people? At Sasquatch Mountain Resort, we offer more than just a job—we create inclusive experiences, united by adventure and empowered by community. Whether you're chasing powder, building your resume, or discovering life in the mountains, this is your chance to be part of something special.
Located in the Douglas Range of the Fraser Valley—just an hour from Chilliwack and Abbotsford, and two hours from Vancouver—Sasquatch is a hidden gem known for its family-friendly vibe, deep snow, and minimal lift lines. We may be small, but our 37 diverse runs, epic powder bowls, and breathtaking views make a big impact.
Every day here is different. You’ll work across departments, learn what makes a resort run, and grow alongside a supportive, passionate team. Whether it’s your first time away from home, a stop on your journey, or the beginning of a career in the mountains - Sasquatch is where you belong.
Join our team for the 2025/26 season and become part of the Sasquatch community.
Anticipated Start Date: December 1, 2025
Perks of the Job – Winter 2025/26
Free season pass plus complimentary and discounted lift tickets for friends & family- Staff discounts on food, gear, rentals, repairs & lessons
- Affordable staff housing with weekly shuttle service to town
- Free access to Tube Park and ski/snowboard lessons (as available)
Job Summary
As a member of our Guest Experience team, you will be responsible for operating our on-mountain retail space. Your role includes assisting guests with purchases, restocking merchandise, and keeping the shop clean, organized, and inviting. In this guest-facing position, you’ll provide friendly, helpful service and support the overall mountain experience. Cross-training and working within other departments is required to support business needs. You are a front-line staff member, problem solving and providing excellent customer service to create an inclusive experience, united by adventure and empowered by community.
Job Specifications
Wage: Based on experience- Schedule: Full-time, including weekends and holidays
- Skill Level: Entry Level
- Reports To: Inside Operations Supervisor
Job Responsibilities
- Assist guests with ticketing, season pass sales, lesson bookings, and general resort inquiries
- Operate POS systems for both ticketing and retail transactions
- Maintain a welcoming and organized retail space, including restocking shelves and merchandising displays
- Provide product knowledge and sizing assistance for Sasquatch-branded apparel and accessories
- Receive and inventory retail shipments, ensuring accuracy and presentation
- Support guest communication by responding to phone calls, emails, and walk-in inquiries
- Stay up to date on resort policies, events, and programs to inform and assist guests
- Track and report on retail sales trends and stock levels
- Assist in daily cash handling, reconciliation, and shift reporting
- Help identify guest needs and suggest appropriate retail products or services
- Maintain cleanliness of the retail and guest experience areas
- Support promotions, sales, and events in coordination with Sales & Marketing
- Practice safe work procedures and maintain a professional and respectable appearance
- Other duties as assigned
Job Requirements
- No prior experience necessary, but retail or guest service background is an asset
- Must be able to work weekends and holidays
- Comfortable using computer systems including POS, Excel, and Outlook
- Must be able to multitask, problem-solve, and communicate clearly
- Able to lift up to 50 lbs and stand for extended periods
- Must be adaptable and willing to work across departments when needed
- Must be a team player who thrives in a busy, guest-focused environment
- Family-oriented resort, so ability to interact with families and guests of all ages is required
- Cross-department support and snow removal is required from all positions at SMR
