Restaurant General Manager
Prepare to immerse yourself in a sophisticated atmosphere where European-inspired charm meets contemporary design. Discover a twist on French classic inspired cuisine blended effortlessly with timeless flavors. Nestled in the heart of downtown Toronto, Frenchy Bar et Brasserie at the Hilton Toronto is the place where elegance meets approachable luxury.
We are searching for a passionate, experienced, and energetic restaurant leader to fill the position of Restaurant General Manager. This is a key role that oversees operations for the restaurant, in-room dining, and seasonal pool bar. Exceptional leadership skills are critical in leading the team towards providing an elevated service level our guests have come to enjoy and expect.
What will I be doing?
The Restaurant General Manager is responsible for managing the team and operations to ensure a smooth and elevated guest experience. You will ensure the following tasks are performed to the highest standards:
- Oversee the entire operation of Frenchy Bar et Brasserie including managing revenue, and all aspects of labour and cost
- Collaborate on creating Food & Beverage Menus with the Chef & Beverage Manager and communicating changes to the team
- Recruit, train, and develop team members; conduct performance appraisals and manage performance
- Forecast revenues and create restaurant budgets
- Overall financial responsibility for the restaurant including scheduling, purchasing and ordering, inventory control and effective use of the POS and all available tools
- Liaise with the Marketing team to ensure the restaurant is active on social media and that all online feedback and comments are answered, and that the restaurant is active and represented within the food and restaurant community of the city
- Ensure all stations are set up according to standards
- Foster a culture of culture of teamwork and guest-centered service with fun and hospitality
- Engage leaders and team members towards recognizing performance, achievement of financial metrics, food quality, and the execution of a flawless guest experience
- Anticipate problems before they arise, and building contingency plans to ensure our guest and team members experience never waivers
- Partner with Sales team on innovative Private Dining Room experiences to drive revenue
- OS&E inventory Control
- Drive revenue through maximizing seating and meal periods, monitor seating times and booking trends
What are we looking for?
Restaurant General Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Minimum of 2 years restaurant General Manager experience
- Proven leadership experience that fosters teamwork and developing people
- Excellent interpersonal, organizational, and communication skills
- In depth knowledge of the hospitality/ food & beverage service industry
- Skilled in Microsoft office, POS systems, Reservation systems, and other related applications
- Demonstrated ability to deliver a high level of customer service
- Flexibility to respond to a variety of work situations
- Ability to remain calm under pressure
- Be available to work a flexible schedule including evenings, weekends, and holidays as business demands require
- Food Safety Certification Level 1 & Smart Serve Certification
- Must be able to meet the physical demands of the role
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience working with and leading a unionized team
- Sommelier & Beverage curation experience an asset
- Experience with budgeting, forecasting, and labor management tools
- Previous hotel experience
What will it be like to work for Hilton?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability
What benefits will I receive?
You will be offered a competitive benefits package. As a team member you will also become eligible to receive discounts products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
ACCESSIBILITY
Hilton Hotels and Resorts are committed to providing equality of services, access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at or call 1-844-217-AODA.
