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HI Calgary
This is more than just a job, we offer an experience and memories that will last a lifetime! We have a relaxed working environment within a close-knit group, who value diversity, inclusion, teamwork, and positive communication.
The vibe of our urban hostel in the amazing city centre of Calgary is close to restaurants, museums, nightlife, shopping, festivals and riverside bike and walking paths. It’s a short drive to UNESCO World Heritage Sites such as Head-Smashed-In Buffalo Jump, Dinosaur Provincial Park, Waterton National Park or world class skiing in Banff and Lake Louise. Calgary has something for everyone.
Stay connected to the backpacking community and share all your favourite local spots with like-minded travellers. Working at HI Calgary offers a fun and friendly opportunity.
What's in it for you
- A laid back, casual work environment that is a lot less stuffy than working in a hotel
- Have fun with a tight-knit group of colleagues on shift and in your free time
- Free breakfast
- Free coffee and tea all day
- Free meal during guests’ social events
- Free HI Membership
- Free stay at other HI properties (13 other hostels in the Banff/Jasper/Yoho area alone!)
- 50% off for Family and Friends at our national HI properties
- 40% off meals at our regional HI properties
- Discounted tours
- Free FAM trips
- Commission on local tour sales
- Professional development – Even at the management level, there are many opportunities to continue growing your skills, expand your responsibilities, and take on new challenges within the organization.
- Employee & Family Assistance Program (EFAP)
What you will be doing as an Assistant General Manager:
You will support the General Manager in the overall management of the Hostel and lead the effective and efficient daily operations of the front desk by leading and motivating all front desk and night security personnel in aspects of customer service, risk management and hostel operations.
You are primarily responsible for helping the hostel team to deliver the best possible customer experience. This includes coaching and training, delegating, following-up on daily tasks, and ensuring adequate department coverage.
The Assistant Manager is responsible for guest-facing activities and inventory management, and leading health and safety.
The Assistant Manager leads the Front Desk team and ensures adequate coverage to meet guest needs. They are also the main point of contact for our off-season student housing.
What we look for
You are a problem-solver with great organizational skills and a can-do mentality – whether it’s resolving a guest issue or implementing new staff procedures, you look for effective ways to find the best solution, all while maintaining a positive attitude.
You have clear, concise communication skills. You are very comfortable using computers. Experience with scheduling, accounts reconciliations and property management systems are a plus.
You have proven leadership skills with a strong sense of professional empathy when working with staff, guests, management and partners.
You have an interest in travel, sustainability, and making hostel life awesome!
Join our community
If everything you read above got you excited, you'll be a great fit for our team. Whether you're on a working holiday and this will be a short stop on a longer trip, or you're looking to stay connected to the hostel lifestyle by working among travellers, this is the kind of place for you.
Our team is made up of people from all over the world who are bound by our shared desire to discover new places. Whether this is just a short stop on your backpacking journey, or you are looking to join a community of folks committed to travel, there is a spot for you at HI where you can belong.
Check out what it's like to live and work here: https://hihostels.ca/en/careers/live-work-hi-calgary
Background Checks
As part of our standard hiring procedure, successful candidates will be subject to comprehensive background checks. These checks may include employment verification, reference checks, educational qualifications verification, and criminal record checks where applicable.
About HI
We love travelling. To us, travel isn’t just about going places, it’s also about meeting people, discovering cultures, eating new food and most of all, learning how people do things differently than we do back home.
We believe that through hostelling, we become more conscious about the world around us; and we can even make the world a better place. Our mission is to build a community of conscious travellers who share a greater understanding of people, places and cultures through our network of hostels and people.
