RESIDENTIAL SUPPORT WORKER
FH2025-28-RSW-Denison & Jarvis (Relief)
Fife House Foundation
Location: 70 Denison Ave
Shift Rotation: Relief
Contract: Relief
Salary: $20 per hour
Union/Non-Union: Unionized
Reports to: Program Manager, Denison & Jarvis
Fife House is an innovative, client-focused provider of secure and supportive affordable housing and services to people living with HIV/AIDS in the Greater Toronto Area. With approximately 110 staff working across 6 locations, in 2020-2021, Fife House served more than 850 residents and clients by providing supportive and transitional housing programs as well outreach programs to homeless clients and their families.
Fife House understands that historically marginalized groups in our communities often encounter particular barriers to full access and participation. We, therefore, commit to actively dismantling all forms of racism and systemic oppression with GIPA/MEPA at the forefront, including in our own organization and across governance structures. As a settler agency, Fife House stands in solidarity with Indigenous and Black Peoples across Turtle Island and recognizes our role in reconciliation and healing.
Fife House is seeking a dedicated individual to fill the role of Residential Support Worker positions across a number of our programs. As a member of the team, the Residential Support Worker will provide front-line client-centred and trauma-informed care to Fife House residents/clients across service locations, in alignment with unique program needs and fulfillment of relevant funding deliverables.
DUTIES AND RESPONSIBILITIES:
● Residential Supportive Housing Workers support tenants to maintain their housing, develop independent living skills, and pursue personal wellness;
● Communication:
○ Reporting changes in client status or safety concerns to the supervising Program Manager, RSW, RN/RPN or such other designate
○ Conduct in-person and telephone supportive counselling;
○ Intervene in crisis situations using a suite of de-escalation techniques;
○ Documentation and entry into software programs;
○ Reporting changes in client behaviour and condition
○ Documenting of care and client goals/preferences
● Client Care
○ Assist/participate in Case Management;
○ Assist/participate in Community Health Assessments and Coordinated Care Plans;
○ Provide medication assistance and coordinate appointments with external supports;
○ Oversee a portfolio of clients in partnership with external housing providers and workers;
○ Advocate to increase the quality of life of clients;
○ Distribute Harm Reduction products and provide counselling where necessary;
○ Responsible for all household duties: meal preparation, cooking, cleaning, grocery shopping, laundry, sanitizing bedrooms and washrooms, garbage disposal, etc.
○ Purchase and maintain inventory of groceries and household supplies
○ Provide coaching and life skills teaching to clients within a residential setting where appropriate
○ Assist with client intake process as needed
○ Prompt clients in regards to personal care
○ Plan and participate with clients in social, recreational and vocational activities
○ Life skills coaching and support Activities of Daily Living (ADL) & Instrumental Activities of Daily Living (IADLS)
● Psycho-Social and spiritual support:
○ Respects clients' wishes, beliefs and spiritual practices
○ Moderates approach based on client preferences and mood
○ Care of the Fife House, Supplies and Equipment
○ Assist with clients' well-being, i.e. mental health, behavioural, physical, emotional etc.
○ Collaborate with the Crisis Intervention Worker team around matters of client support and care
○ Assist with providing crisis support as required
● Follow policies, procedures and protocols to:
○ Maintain a tidy and safe workplace, including engaging in appropriate infection control practices
○ Laundry: including all tasks involved in the preparation and operation of the laundry for the facility and occasional inclusion of resident items
○ Stocking of resident rooms for supplies and linens
○ Participation in fire drills and mock emergency drills
● Other
○ Participates in the orientation and ongoing education of Fife House staff, students and volunteers
○ Complies with all the company policies and Procedures, Infection Control protocols and Occupational Health and Safety policies
○ Participates in bedside rounds Light housekeeping duties such as room cleaning and laundry support
○ Participate in the ongoing client assessment process
○ Support team delivery of individual client service and care plan
QUALIFICATIONS:
● A minimum of a Community College Diploma in a field relevant to the target population (SSW, CSW, ACSW, SW, PSW);
● A minimum of 2 years of direct or transferable experience suitable to working effectively with people living in Supportive Housing / Shelter environments;
● Knowledge of community resources relevant to the target population being served and/or demonstrated ability to search for applicable resources/information;
● Good working knowledge and commitment to harm reduction, risk reduction, equity and diversity, anti-racism and anti-oppression principles and practices;
● Good crisis management and dispute resolution skills;
● Good interpersonal and communication skills (verbal and written);
● Basic computer literacy (Word, E-mail, Internet);
● Experience in community mental health and/or working with people who are marginally housed;
● Experience creating safety plans with at-risk clients;
● Basic understanding of different psychiatric conditions;
● Experience working with addiction is preferable;
ASSET:
● Knowledge of HIV infection in the current context, including the impact of stigma and discrimination
● Experience working with people who come from diverse racial, gender, ethnic and cultural backgrounds and who have experienced varying degrees of mental health, social isolation and substance use
● Knowledge of Non-Violent Crisis Intervention and skill training
● Comfortability with light cleaning and grounds keeping
● Food Handlers Certification
● Naloxone Training
FIFE HOUSE is committed to upholding the values of equity, diversity, and inclusion in our living and work environments. We know that diversity underpins excellence and that we all share responsibility for creating an equitable, diverse and inclusive community. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power.
We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
- Persons living with HIV/AIDS
- First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
- Members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;
- Persons with visible and/or invisible (physical and/or mental) disabilities;
- Persons who identify as women; and
- Persons of marginalized sexual orientations, gender identities, and gender expressions.
We recognize that many of these identities intersect and that therefore, equity, diversity and inclusion can be complex. We value the contributions that each person brings, and are committed to ensuring full and equal participation for all in our community.
Fife House is an equal opportunity employer committed to be a diverse and inclusive workplace. We are committed to providing employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Recruiter if you require disability-related accommodation.
Accommodations are available on request for candidates taking part in all aspects of selection
process.
TO APPLY:
- Applications will be accepted until Monday, June 16th, 2025
We thank all applicants but only candidates selected for an interview will be contacted.
For more information about Fife House, visit www.fifehouse.org
Human Resources
Email: [email protected]
Fife House Head Office
490 Sherbourne St, 2nd Fl
Toronto ON M4Y 1K9
Fax: (416) 205-9919
Job Type: Casual
Pay: From $20.00 per hour
Benefits:
- Employee assistance program
Schedule:
- On call
Application question(s):
- Are you legally entitled to work in Canada ?
Work Location: In person
Application deadline: 2025-06-16
Expected start date: 2025-06-30
