About the Opportunity
Zen Residential Ltd. is seeking a Property Administrator to support the daily operations of our property management team. This position combines administrative support, customer service, and operational coordination to ensure a seamless experience for both tenants and property stakeholders. This role requires strong organization, attention to detail, and the ability to manage a high volume of phone and email inquiries with professionalism and efficiency.
Who We Are
At Zen Residential Ltd., we go beyond property management—we create vibrant communities and redefine what it means to feel at home. With a reputation for innovation, excellence, and people-first service, we’re proud to be a trusted leader in the residential property management space.
Why Join Zen Residential?
- Work-Life Balance - We know life doesn't stop when the workday begins. That's why we support balance and flexibility that allow our team to show up fully both at work and at home.
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We Invest in You - We’re committed to your growth. We proudly support ongoing education, industry certifications, and career development every step of the way.
- People-First Culture - At Zen, you’re more than a number—you’re a part of a team that values open communication, mutual respect, and shared success. We support each other and celebrate together.
- Real Career Growth - We promote from within, match people to their strengths, and create space for advancement as we grow together.
- Diversity & Inclusion - We are proud to be an equal opportunity employer. We embrace diversity and are dedicated to fostering a welcoming and inclusive environment for all.
What You'll Do
Administrative Support
- Provide comprehensive administrative support to senior leadership.
- Monitor, manage, and prioritize inboxes to ensure timely and efficient responses.
- Schedule meetings, prepare agendas, and assist with calendar management.
- Curate documents and maintain organized records in company-shared drives.
- Support internal reporting, correspondence drafting, and project coordination.
- Assist with document audits and digital file management.
Customer Service & Tenant Relations
- Serve as the first point of contact for tenant inquiries during business hours, handling a high volume of phone calls and emails related to maintenance, service requests, and general inquiries.
- Handle maintenance requests and general tenant issues, escalating where appropriate.
- Respond to property owner inquiries, providing helpful, timely responses or directing them to appropriate team members.
- Track and document tenant and owner communications in internal systems to ensure proper follow-up.
Property Management Operations
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Upload and post invoices for property-related expenses.
- Coordinate and process lease renewals in accordance with company policies and timelines.
- Assist with property onboarding and offboarding tasks as required.
Compliance & Quality Control
- Conduct periodic tenant file audits to ensure regulatory and internal compliance.
- Support with document curation to maintain accurate and complete digital records.
What You Bring
- Previous experience in administrative or property management roles, ideally within residential real estate.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office and property management platforms.
- Ability to manage competing priorities and work independently.
Ready to Find Your Zen?
If you're ready to contribute your skills to a purpose-driven team where your work matters and your contributions are valued, we’d love to hear from you.
Apply now and be part of the future of property management.
