Staff - Non Union
The Program Manager is responsible for the operations of the (CWSC) including design, development and delivery of writing support services and other educational programming relating to writing and academic rhetoric for the UBC community. This includes supervising the Program Coordinator and Program Assistant: selecting and training student writing consultants; designing and overseeing the delivery of workshops and in-class visits; developing and engaging in campus-wide writing initiatives as appropriate; measuring, reporting on and improving the effectiveness of the program.
Organizational Status
Reports to the Assistant Director, Student Engagement, Irving K. Barber Learning Centre.
Work Performed
Design and Development of Writing Support Services
1. Conducts needs assessments and designs services and programs (including planning, delivering, maintaining, and evaluating) to better meet educational goals and to retain the first-class reputation of UBC.
2. Researches other institutions to identify best practices and identify areas for program improvements and enhanced pedagogical tools. Builds and maintains partnerships with local and international specialists and experts in related areas of interest within and outside of UBC.
3. Develops programs and initiatives that enhance the development of pedagogical tools and delivery of undergraduate, graduate, and faculty education programs.
4. Responsible for ongoing research projects related to academic writing and scholarly communication initiatives, as required.
5. Develops and provides instructional workshops and training, including online and in-person workshops, where appropriate, to undergraduate and graduate students on topics related to scholarly communication.
6. Collaborates with colleagues within UBC Library, across campus and at other universities for continual improvement of CWSC services and to research new opportunities and develop new programs.
7. Collaborates with colleagues at UBC Library to develop shared opportunities and programs.
8. Reviews evaluations of CWSC programs and reaches out to faculty and instructors, in students’ academic areas, to maintain quality of programming.
9. Develops new policies and procedures for program assessment, record keeping and other operations to enrich the student experience and ensure student academic success.
10. Maintains current knowledge of Writing Centre practices by participating in relevant professional associations and conferences, including research and conference presentations.
11. Develops and prepares long-range plans for CWSC community programming and writing consultation service.
12. Manages and develops CWSC resources and self-learning materials.
CWSC Management
1. Supervises Program Coordinator and Program Assistant.
2. In conjunction with the Program Coordinator, recruits and trains student writing consultants.
3. Prepares term-end and year-end reports.
4. Working with Library Communications & Marketing, develops and enacts marketing plans and new approaches, promoting writing support services on campus, including "rebranding" the service and integrating with promotions of existing student services.
5. Participates in design and development of CWSC’s data management systems.
Writing Consultation Service
1. Coordinates with other student support services on campus to ensure that our services complement each other and to encourage cross-referral.
2. Attends staff meetings with student writing consultants and delivers ongoing training, in conjunction with Program Coordinator.
3. Offers additional training and professional development.
4. Gathers and evaluates feedback regarding writing consultation services.
5. Develops assessment tools for program, including focus groups.
6. Analyses and reports on consultation statistics.
7. Collaborates with other programs on campus, as well as relevant faculties, to develop writing support offerings (workshops, writing retreats, etc.) to best meet student needs.
8. Performs other duties related to the qualifications and requirements of the job as specified by the Assistant Director IKBLC.
Consequence of Error/Judgement
Errors in judgment may cause serious results and identifiable deterioration to faculty and student relations; reduce services; cause embarrassment; increase event and program costs; and impact negatively the department's reputation and accountability with organizations, students, faculty and staff. Decisions have an impact on the development of relationships both within the university and in external communities. Decisions affect the credibility of the Library and Chapman Learning Commons programs and services, and hence the success of these initiatives university and community-wide.
Supervision Received
Works under general guidelines, reporting to the Assistant Director, IKBLC. Work is reviewed for overall effectiveness and achievement of educational goals.
Supervision Given
Manages Program Coordinator and Program Assistant and is responsible for hiring, discipline, and evaluation of these staff members. Oversees student Writing Consultant Program and supervises students when Program Coordinator is unavailable.
Minimum Qualifications
Master's degree in Education. Or Master's degree in other relevant discipline with expertise in writing research, theory and practise. Minimum of six years of experience or the equivalent combination of education and experience.
Preferred Qualifications
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Educational Programming, Level C
Job Title
Program Manager
Department
UBC Library I Irving K. Barber Learning Centre
Compensation Range
$7,283.75 - $10,474.08 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
August 7, 2025
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Ongoing
This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Description Summary
The Centre for Writing & Scholarly Communication (CWSC) is a program administered through the Irving K. Barber Learning Centre. It offers workshops focused on academic writing for faculty, staff, and students, and provides a one-on-one writing consultation service.
The Program Manager is responsible for the operations of the (CWSC) including design, development and delivery of writing support services and other educational programming relating to writing and academic rhetoric for the UBC community. This includes supervising the Program Coordinator and Program Assistant: selecting and training student writing consultants; designing and overseeing the delivery of workshops and in-class visits; developing and engaging in campus-wide writing initiatives as appropriate; measuring, reporting on and improving the effectiveness of the program.
Organizational Status
Reports to the Assistant Director, Student Engagement, Irving K. Barber Learning Centre.
Work Performed
Design and Development of Writing Support Services
1. Conducts needs assessments and designs services and programs (including planning, delivering, maintaining, and evaluating) to better meet educational goals and to retain the first-class reputation of UBC.
2. Researches other institutions to identify best practices and identify areas for program improvements and enhanced pedagogical tools. Builds and maintains partnerships with local and international specialists and experts in related areas of interest within and outside of UBC.
3. Develops programs and initiatives that enhance the development of pedagogical tools and delivery of undergraduate, graduate, and faculty education programs.
4. Responsible for ongoing research projects related to academic writing and scholarly communication initiatives, as required.
5. Develops and provides instructional workshops and training, including online and in-person workshops, where appropriate, to undergraduate and graduate students on topics related to scholarly communication.
6. Collaborates with colleagues within UBC Library, across campus and at other universities for continual improvement of CWSC services and to research new opportunities and develop new programs.
7. Collaborates with colleagues at UBC Library to develop shared opportunities and programs.
8. Reviews evaluations of CWSC programs and reaches out to faculty and instructors, in students’ academic areas, to maintain quality of programming.
9. Develops new policies and procedures for program assessment, record keeping and other operations to enrich the student experience and ensure student academic success.
10. Maintains current knowledge of Writing Centre practices by participating in relevant professional associations and conferences, including research and conference presentations.
11. Develops and prepares long-range plans for CWSC community programming and writing consultation service.
12. Manages and develops CWSC resources and self-learning materials.
CWSC Management
1. Supervises Program Coordinator and Program Assistant.
2. In conjunction with the Program Coordinator, recruits and trains student writing consultants.
3. Prepares term-end and year-end reports.
4. Working with Library Communications & Marketing, develops and enacts marketing plans and new approaches, promoting writing support services on campus, including "rebranding" the service and integrating with promotions of existing student services.
5. Participates in design and development of CWSC’s data management systems.
Writing Consultation Service
1. Coordinates with other student support services on campus to ensure that our services complement each other and to encourage cross-referral.
2. Attends staff meetings with student writing consultants and delivers ongoing training, in conjunction with Program Coordinator.
3. Offers additional training and professional development.
4. Gathers and evaluates feedback regarding writing consultation services.
5. Develops assessment tools for program, including focus groups.
6. Analyses and reports on consultation statistics.
7. Collaborates with other programs on campus, as well as relevant faculties, to develop writing support offerings (workshops, writing retreats, etc.) to best meet student needs.
8. Performs other duties related to the qualifications and requirements of the job as specified by the Assistant Director IKBLC.
Consequence of Error/Judgement
Errors in judgment may cause serious results and identifiable deterioration to faculty and student relations; reduce services; cause embarrassment; increase event and program costs; and impact negatively the department's reputation and accountability with organizations, students, faculty and staff. Decisions have an impact on the development of relationships both within the university and in external communities. Decisions affect the credibility of the Library and Chapman Learning Commons programs and services, and hence the success of these initiatives university and community-wide.
Supervision Received
Works under general guidelines, reporting to the Assistant Director, IKBLC. Work is reviewed for overall effectiveness and achievement of educational goals.
Supervision Given
Manages Program Coordinator and Program Assistant and is responsible for hiring, discipline, and evaluation of these staff members. Oversees student Writing Consultant Program and supervises students when Program Coordinator is unavailable.
Minimum Qualifications
Master's degree in Education. Or Master's degree in other relevant discipline with expertise in writing research, theory and practise. Minimum of six years of experience or the equivalent combination of education and experience.
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
Experience working in a post-secondary Writing or Learning Centre. Experience with program development and evaluation along with innovative thinking in program design and delivery. Experience in managing students. Experience collaborating with faculty and staff on projects and initiatives. .. Demonstrated passion for supporting student learners of diverse backgrounds with particular sensitivity to the learning challenges and support needs of students studying with English as an additional language. Experience with the use of learning technologies, including social media, an asset. Ability to effectively use computer programs at an advanced level (e.g., Outlook, MS Word, MS Excel).
Ability to deal with a diversity of people in a calm, courteous, and effective manner. Ability to analyze problems, identify key information and issues, and effectively resolve. Ability to take initiative and effectively manage multiple tasks and priorities. Ability to effectively recruit, train, supervise, and motivate employees. Effective oral and written communication skills with a strong record of academic and professional writing. Ability to recognize, respect and work effectively with individuals and groups with diverse perspectives and backgrounds. Takes initiative in learning about language and issues relating to equity and diversity. Ability to develop and maintain cooperative and productive working relationships and engage in workplace culture. Contributes to the Library’s sense of community and achievement of common goals through cooperation across units/groups and encouragement of equitable and balanced involvement in decision making. Promotes and fosters a supportive environment built on appreciation, recognition, learning and professional growth. Works to build a team environment built on positive working relationships, provides guidance and resources to teams while trusting them to excel. Models and demonstrates good communication through active listening and appreciative inquiry and open to providing and receiving timely, constructive feedback. Listens to, encourages and expresses creative and innovative ideas. Open to experiment and improvise with new ways of approaching processes, tasks or problems.
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