Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Solution Success Manager (Product Research Consultant) position is instrumental to the Enterprise Imaging business to evaluate, document and provide structure and guidance to represent the operations teams throughout the Product Development Lifecycle. This position will report to the Manager of Solution Success Management within the Customer Success organization while working cross functionality with our Services, Product, Sales, and Support partners.
Our Solution Success Managers prioritize operational readiness, value assurance, and supportability to ensure alignment and excellence across Enterprise Imaging product solutions. By emphasizing Product Operations, we strive to achieve innovative solutions and surpass customer expectations through collaboration across the business.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Operations readiness for new releases: Ensure that newly introduced releases meet the needs of Operations, and that Operations is prepared to deliver and support the solution
- Product insights from customers and customer facing teams: Consolidate feedback from customer facing teams into a single, context driven stream and use the information to align priorities within the Product Development and Engineering teams
- Solution level improvement review: Drive product, process, knowledge and tool opportunities through data analysis, lessons learned, and complaint trending
- Facilitate tactical operations product needs: Manage product alerts and escalation coordination
- Liaison between Product and Operations teams: Advocates for Product, Engineering and Operations, fosters communication and collaboration, mediates disputes and serves as SME
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 3+ years of experience with consultative services, data analytics, product management or project management
- Experience working heavily with cross-functional teams (internal and external)
- Proven ability to drive change and influence with others without having direct authority
Preferred Qualifications:
- Experience with cloud-based solutions
- Experience with SaaS solutions
- Healthcare industry experience
- Knowledge of Change Healthcare/Optum enterprise imaging solutions, enterprise imaging workflow, and/or product development life cycle
- Advanced IT skills
- Proven written and verbal communication skills with the ability to communicate complex ideas
- Proven analytical and problem-solving skills
- Demonstrated Presentation and Training abilities to a wide variety of audiences
- Demonstrated customer first mentality
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
The salary range for Canada residents is $79,200 to $164,400 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
