PROCESS IMPROVEMENT SPECIALIST (HYBRID)

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

The Process Improvement Specialist will play a key role in driving the achievement of Enterprise Continuous Improvement (CI) targets through excellence in process analytics and continuous improvement. This will be accomplished through effective partnering and coordination with stakeholders across all lines of business and enabling functions. As a key player of the CI Center of Excellence (COE), the specialist will focus on analyzing processes, identifying opportunities for improvement, and implementing solutions to enhance efficiency and effectiveness. Additionally, this role will serve as a Subject Matter Expert (SME), building capabilities within the business by fostering a culture of continuous improvement through training, mentorship, and hands-on support.

Key Responsibilities
CI Initiatives

• Lead process improvement projects leveraging Lean, Six Sigma, and other CI methodologies.
• Analyze current processes, identify inefficiencies, and recommend optimized solutions.
• Develop and implement standardized processes and best practices across the organization.
• Use consulting/inquisitive skills and systems thinking to identify patterns and root causes of operational challenges.
• Develop and manage a portfolio of CI initiatives that are measurable and drive value.
• Collaborate with AI Specialists as required to deliver solutions for optimal process reengineering.

Building Internal Capacity and SME Support:

• Build capacity internally to support business scalability and sustainable growth.
• Develop standardized approaches that enable consistent execution while maintaining cost stability as the business grows.
• Enhance operational efficiency to ensure that increased demand does not proportionally increase costs.
• Act as a CI SME, providing guidance and mentorship to employees across the organization.
• Facilitate workshops and training sessions to build CI skills and knowledge.
• Develop training materials, resources, and documentation to support capability building allowing teams to manage growth effectively and efficiently.
• Continuously invest in personal and team development by adopting emerging techniques and technologies in solution design and optimization.

Collaboration with Stakeholder Engagement

• Partner with business leaders and stakeholders to identify areas of improvement and develop CI plans.
• Communicate project status, outcomes, and impact to stakeholders and leadership.
• Foster collaboration and knowledge sharing among team members and cross-functional partners.
• Collaborate with Workforce Planning Manager to ensure staffing models reflect CI initiatives.
• Partner with Workforce Analysts to reflect Ci initiatives in overall operational reporting.

Performance Monitoring and Reporting

• Track key performance indicators (KPIs) to measure the success of improvement initiatives.
• Report on progress, achievements, and lessons learned to the CI COE Lead and relevant stakeholders.
• Ensure reporting and pipeline visibility to leadership.

• Bachelor’s degree in business, Engineering, or a related field (MBA or professional designation preferred).
• Minimum of 3 years of experience in process improvement, operations, or a related role.
• A minimum of three years of analytical and reporting experience
• Effective facilitator – proven ability to bring people together and broker robust dialogue to solve problems
• Lean and/or Six Sigma certification required.
• Proven experience in leading CI initiatives and building capabilities within the organization.
• Strong analytical skills and proficiency in data analysis and visualization tools.
• Superior communication, presentation, and stakeholder management skills.
• Strategic thinker with a high degree of business and financial acumen.
• Ability to work collaboratively and influence change across various levels of the organization.
• Strong personal integrity and work ethic.
• Demonstrated ability to build cross-functional relationships and facilitate robust problem-solving discussions.

Why Join Us?
Join our team and become a catalyst for positive change, helping to build a sustainable culture of continuous improvement within our organization

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).