Job Description
What is the opportunity?
As a key member of the client relationship team, the Private Banking Associate - International Private Banking is responsible for developing sales and service solutions through regular client interactions. You will also be responsible for direct support to the RBC Private Banking Clients with all activities.
Please note: All internal applicants must have support from their Reporting Manager before applying for this role.
What will you do?
- As Private Banking Associate, you will meet with all new clients and outline how the PBA role provides support to Private Banker and provides superior client experience to HNW IPB clients
- You will act as primary contact for new and existing client's needs, coordinating sales and fulfillment with product and service specialists
- As one who thrives on finding the solution, you will ensure problems are resolved to the client’s satisfaction, and you will advise the Private Banker of potential escalation/major issues.
- As a sales and client service professional, you will maximize opportunities with clients to enhance retention, revenue growth and referrals
- You will also assist the client with any requests they may have, for example processing daily transactions, wire transfers and daily term investment renewals in a timely manner
- Using your technological knowledge, you will also maximize the use of technology (Financial Literacy, Family Snapshot, Sales Pipeline, etc.) to maintain data integrity, documenting all relevant client sales and service contacts and results.
- As part of the International Private Banking Team, you may be required to work out of our Marine Gateway (South Vancouver) or Downtown Vancouver
What do you need to succeed?
Must-have
- A minimum of 2-3 years retail banking experience
- Language Skill: Must be fluent in English, Mandarin and Cantonese
- Strong working knowledge of MS Office
- Proven client service skills
- Excellent prioritization and organizational skills
- Support from your Manager to apply to this role
- May be based out of the Marine Gateway (South Vancouver) or Downtown Vancouver Office
Nice-to-have
- Completion of IFIC and /or CSC
- Post-secondary education in Commerce or Business Administration
- Basic understanding of investment fundamentals and thorough understanding of RBC products and services
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
Job Skills
Customer Knowledge, Customer Service, Customer Service Management, Group Problem Solving, Identifying Sales Opportunities, Interpersonal Relationship Management, Oral Communications, Perseverance and Follow-Through, Product Services, Sales ActivitiesAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
