Principal Product Designer

Join us to build a more rewarding financial future for all Canadians 

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly expanding tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. 

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail 
• Deloitte’s Fast 50 in Canada Winner for 2023 and 2024
• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Team of 700+ people
• 1M+ customers 
• 10K+ retail partners

The Role

We’re hiring a Principal Product Designer to help set the vision, strategy, and craft across Neo Financial’s products.

This role works directly with Product, Engineering, and Design leadership to define what great looks like for our customer experiences, drive clarity in complex problem spaces, and ensure we’re building products that differentiate Neo in the market.

You’ll partner closely with cross-functional teams to explore and define new product opportunities, elevate design quality across teams, and push our design practice forward, balancing business goals, user needs, and execution excellence.

What you'll be doing:

• Partner with product, business and engineering teams to define experience vision and product direction.
• Lead the design of complex, multi-surface product experiences, helping simplify financial services for our customers.
• Translate ambiguous problem spaces into clear, actionable design strategies and frameworks.
• Explore new product concepts through prototyping, experimentation, and user validation.
• Collaborate with business leaders to shape future product opportunities and inform roadmap decisions.
• Guide and mentor other designers on approach, quality, and decision-making.
• Ensure a high standard of design craft and attention to detail across all work.
• Partner with research, content, and data teams to identify user needs, uncover insights, and define opportunities.
• Advocate for user-centered solutions that balance business priorities with customer impact.

Who we are looking for:

• 8+ years experience in product design, UX, or related fields, with increasing levels of responsibility.
• Strong background designing complex products and systems, ideally across multiple platforms and devices.
• Excellent visual design craft, with an ability to balance aesthetics, usability, and scalability.
• Deep experience with the end-to-end product design process, including discovery, journey mapping, flows, wireframing, prototyping, user testing, and high-fidelity execution.
• Strong ability to simplify complexity, create clarity, and tell the story of your design decisions.
• A portfolio showcasing high-quality work across diverse product spaces.
• Proficiency in design and prototyping tools
• Experience collaborating closely with product managers, engineers, researchers, and other stakeholders.
• Comfortable navigating ambiguity and driving progress independently.
• Systems thinking mindset, with ability to connect micro-interactions to holistic customer journeys.

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to do our best work for our customers. Our commitment to customer success drives everything we do, from building intuitive products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and continuous support. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices. As we evolve rapidly, we’re looking for change-makers who thrive on challenge—people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success. 

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice which guides how we process your personal information for the purpose of your application.