Physical Security Operations Centre Specialist

Company Description

ADGA provides strategic vision, world-class technology and service excellence in the areas of defence, security and enterprise computing to clients in the federal government, other levels of government and the private sector. In a world dominated by convergence, ADGA provides the expertise and innovation that organizations need to stay safe, efficient and productive. This is based on an exceptional balance sheet built since 1967, protecting some of Canada's most critical assets. Headquartered in Ottawa, with offices across Canada, ADGA is a privately owned Canadian company employing more than 800 employees, technical consultants and subject matter experts.

Job Description

ADGA is hiring a Physical Security Operations Centre Specialist to work in our banking client’s Physical Security's ' Incident Reporting Centre (IRC) based in the Greater Toronto Area (Downtown Toronto & Mississauga). This site is the current intake, triage and escalation for physical security & life safety matters for our client in Canada, Europe, and Asia-Pacific.

Our goal is to increase the security maturity of our banking client by creating a best-in-class, data driven, intelligence led Global Physical Security Operations Centre (GSOC). We will employ a holistic, proactive, and risk-based approach to security operations by elevating the capabilities of three main areas: People, Processes and Technology.

The Physical Security Operations Centre Specialist is responsible for satisfying the safety and security needs for the protection of employees, visitors, vendors, and assets as required. This includes reporting and triaging security related incidents, monitoring threats, evaluating results, and ensuring the overall department goals are achieved. The role ensures that all activities of the group are performed according to established IRC policies and procedures. The role is responsible for making recommendations to the Supervisor on duty regarding critical incidents and security related events.

Job Requirements:

• Monitors for and identifies threats, trends and incidents that could negatively impact the security of personnel, facilities, operations, and reputation
• Responsible for detailed report writing that will involve an in depth understanding of critical incident escalation
• Handles sensitive and confidential information with limited supervision
• Consults with all risk functions in the development and documentation of policies, procedures, and controls, for all department processes
• Coordinates security guards as needed
• Actively monitors and facilitates the occurrence of security related incidents
• Assesses threats based on incoming data and makes decisions based on findings
• Participates in numerous Physical Security projects including - Physical Security technology, video monitoring and retrieval
• Monitors access control systems and takes actions in response to an alarm, breach, or malfunction
• Appropriately responds to security operations notifications and requests made by internal and external parties
• Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency
• Conducts open-source research to answer specific questions and develops intelligence products
• effectively multi-task, sourcing relevant information quickly to support decision making and effective problem solving.
• Understand and apply operating policies and procedures
• support the timely and accurate completion of business processes and procedures
• support and participate in process improvement opportunities
• participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• participate in personal performance management and development activities, including cross training within own team
• keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• contribute to a fair, positive and equitable environment that supports a diverse workforce
• act as a brand champion for your business area/function and the bank, both internally and/or externally

Additional Information

Work-Life Balance  

We strongly support a healthy and productive work-life balance. This starts with a flexible approach to work, and policies designed to support employees through their day-to-day routines and major life events. For example, we offer a Maternity/Parental Top-Up (up to 52 weeks) and a Reservist Leave Top-Up (up to 180 days). 

Belong@ADGA  

ADGA continuously strives to integrate advanced Diversity, Equity & Inclusion (DEI) approaches and practices into our work culture. Our employee-based DEI Committee explores activities and invites discussions that foster an environment where all employees feel valued, respected, and heard.

Compensation  

Above and beyond our commitment to offer a competitive base salary, ADGA has a company-wide profit-sharing plan for all full-time and part-time employees.

Comprehensive Benefits and Total Rewards  

We offer a comprehensive benefit program, providing employees with the choice between base or enhanced plans. Depending on the plan, ADGA pays for Health & Dental, a Health Spending Account, Short-Term Disability, an Employee Assistance Program, and a Telemedicine service. Also offered: discounts on gym memberships, 5,000+ perks through Perkoplis, a Deferred Profit Sharing Plan, and access to a wide range of other employee-centric services and savings programs.