People & Operations Coordinator

Job Responsibilities:

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Employee Onboarding & Offboarding
• Coordinate onboarding schedules for all new hires, including internal introductions, account setup, and systems access.
• Manage offboarding tasks including account deactivation, exit interviews, and equipment return.
• Maintain documentation and checklists for both onboarding and offboarding processes.
Employee Experience & Support
• Conduct regular check-ins with employees and act as a first point of contact for general HR or culture questions.
• Help track probationary periods, anniversaries, and flag any performance or engagement issues to relevant leads.
• Take lead on the coordination of performance reviews, employee feedback surveys, and the organization chart and job levels (currently done in Lattice).
• Work with Executive Assistant and managers to plan team events and gatherings.
IT & Account Provisioning
• Set up and manage user accounts across core tools including Google Workspace, Slack, Atlassian, Figma, GitHub, etc.
• Coordinate with IT vendors or internal leads to configure and ship laptops, including MDM installation and deprovisioning during offboarding.
Benefits Administration
• Guide new employees through healthcare benefits enrollment and answer benefits-related questions.
• Liaise with benefit providers to resolve employee issues and maintain accurate benefit records.
Interview & Recruiting Support
• Schedule interviews across multiple time zones and ensure candidates have all required information and follow-ups.
• Share candidate profiles and details with clients for their open roles.
• Assist in preparing onboarding documentation and communicating hiring outcomes internally.
Compliance & Internal Processes
• Work with Director of Operations & Chief Information Security Officer to support ISO compliance initiatives by helping organize employee training sessions and documentation tracking.
• Maintain confidential records in compliance with labour laws and internal audit requirements.

Basic Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field; a minor in HR or a recognized HR certification (e.g., CHRP, SHRM-CP, PHR) is strongly preferred.
• 2+ years of experience in a People Operations, HR Coordinator, or similar administrative/operations role, ideally in a tech or high-growth startup environment.
• Familiarity with common SaaS tools (Google Workspace, Slack, Atlassian, GitHub, Figma, etc).
• Basic technical aptitude to coordinate laptop configuration and manage account provisioning.
• Strong organizational skills with excellent attention to detail and process consistency.
• Comfort handling sensitive employee data with a high degree of discretion.