Description
JOB SUMMARY:Reporting to the Manager, Employee Health, the Employee Health Coordinator (EHC) is responsible for providing effective case management and administrative support for straightforward return to work processes for an assigned portfolio within the health authority. These cases would include occupational (WSBC MSI claims) and non-occupational injuries/illnesses. The Coordinator will be responsible for return to work support services that encompass planning, implementing, coordinating, monitoring and evaluating options available to meet an individual’s needs for a safe and early return to work and liaises on behalf of the department with union representatives and external agencies to coordinate return to work efforts. The EHC also helps promote recovery at work through transitional work program or return to work (RTW) efforts. The EHC will work with department managers and the WSBC on the identification of claims for coordination of early intervention services, and coordinating modified/alternate work opportunities to mitigate absences from work due to injury/illness. The Coordinator works with other members of the Disability management team, including supporting the Employee Health Advisors, to ensure integration of services that promote the early and safe return to work for staff and escalate files when necessary. Primary contacts are with Managers, Employee Health Advisors, WSBC, external services providers, payroll and records and benefits.QUALIFICATIONS:Qualifications:Diploma in Rehabilitation and Disability Management or related program from a recognized educational institution supplemented by three (3) years’ recent related experience in claims management in a healthcare and/or a large complex multi-site union environment, or an equivalent combination of education, training and experience.A relevant Certificate in Disability Management is an asset.ROLE SPECIFIC EXPERTISE:• Applies acquired skills and knowledge to efficiently and independently resolve administrative issues/problems. • Effectively utilizes both verbal and written communication skills when providing advice or information or seeking/acquiring information.• Optimizes departmental effectiveness and contributes to organizational success by applying excellent time management skills to prioritize and complete assignments and schedule activities.• Practices diligence and care when maintaining, monitoring, calculating and summarizing data, records and budget information.• Highly developed business writing and verbal communication skills with the ability to document work appropriately. • Resourceful; well-organized; systematic analysis; strategic thinking; critical thinking; attention to detail; leadership and management skills. • Demonstrated ability to exercise tact, good judgment and initiative, deal with frequent and random changes; make decisions for a wide variety of complex business matters.• Demonstrated ability to use database, spreadsheet and word processing software at an advanced level to create a variety of documents, reports and presentations, and to maintain databases. • Physical ability to perform the duties of the job.MANAGEMENT VALUES:You care for everyone:• You’re compassionate, empathetic, and sensitive to the needs of others.• You are respectful, treating people as equals, and valuing others’ perspectives and differences.• You are appreciative of others’ efforts and give them praise when it’s due.You are always learning:• You are open minded, always receptive to different perspectives and ways of doing things.• You are curious and ask questions to find a deeper understanding.• You share your expertise and mentor others by sharing your knowledge and experience.You strive for better results:• You are accountable, and take responsibility for what you say, what you do, and who you engage in achieving better results.• You’re a solution finder, empowered to solve the challenges we face in healthcare.• You take ownership for growth and development and personal development, always seek feedback and opportunities to improve how we do things.
Details
At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.
