Status: Casual
Department: Patient Flow
Union: Non-union
Shifts: Days, Evenings, Weekends
Internal applicants must apply by 11:59pm on June 9, 2025.
About Joseph Brant Hospital:
Joseph Brant Hospital (JBH) is a full-service hospital located in the growing and thriving community of Burlington, Ontario, serving more than 185,000 residents in Halton, Hamilton, Waterdown, Flamborough, Milton and Stoney Creek. JBH is honoured to be recognized as one of Hamilton Niagara’s Top Employers since 2015, with a skilled team of approximately 200 physicians, 2,000 employees, and more than 300 volunteers.
JBH is a Clinical Education site in conjunction with McMaster University, and is designated as an Academic Community Teaching Hospital. JBH is also a partner member of the Burlington Ontario Health Team (BOHT). JBH is deeply committed to providing exemplary care and living the hospital’s core values of Compassion, Accountability, Respect and Excellence.
JBH also inspires and empowers a culture of caring and this is demonstrated in many ways including our commitment to the health, safety, and wellbeing of our people. For more information, visit www.josephbranthospital.ca.
POSITION SUMMARY:
The Patient Navigator provides active leadership to facilitate and coordinate patient flow from admission to discharge, across acute and post-acute care areas in partnership with stakeholders. Using a collaborative approach and advanced communication skills, the Patient Navigator builds strong relationships with patients, families, care team members and system partners. The Patient Navigator plays a key role as facilitator, communicator and change leader in support of both the daily management of patient flow (bed flow management, repatriations, eliminating barriers to specific flow challenges) and the improvement of processes supporting access, quality and safety.
Specific processes within patient navigator scope can include the following:
- Facilitate the bed management process, organizational flow (from admission to discharge), and problem-solving, in partnership with stakeholders.
- Coordinate repatriations to and from appropriate programs and services at JBH.
- Attend ED and inpatient unit rounds to determine and anticipate unit and site-wide demand and supply for beds
- Support the Integrated Comprehensive Care program (including patient screening, follow up phone calls and on call responsibilities).
- Process and provide oversight of escalations for patients requiring an Alternative Level of Care (ALC).
- Participate in programs to support patient flow such as Early Supportive Discharge (ESD) and remote patient monitoring.
- Participate in related organizational committees and initiatives; support with data collections and interpretation
- Coach staff to improve daily processes and decision making to align to policies/procedures.
To support process and system level improvement, the Patient Navigator contributes to and implements policies and procedures related to the care delivery process and patient flow strategies, assists in the development of quality and process improvement initiatives, participates in, and shares responsibility for, ensuring that performance is optimized, from the unit level, to the corporate level.
The ideal candidate will have excellent interpersonal and communication skills combined with the ability to collaborate within and across professions; proven facilitation and conflict resolution skills; demonstrated ability to guide and influence others; experience with performance improvement knowledge and skills, preferably with experience in LEAN; ability to prioritize and manage resources, comprehensive knowledge of and experience with acute care hospital patient care processes. Formal leadership experience is an asset. JBH is interested in professionals who thrive on team participation and are committed to providing the best care possible for our community.
QUALIFICATIONS:
- A Healthcare Professional in good standing in the Province of Ontario;
- A Bachelor’s degree preferred in a healthcare discipline or related field (Nursing, Occupational Therapy/Physiotherapy, Social Work, etc).
- Understanding and familiarity with patient flow and supporting policies and procedures, and have comprehensive knowledge of relevant legislation and community resources.
- Minimum of five (5) years of experience working in an Acute Care/Emergency Department setting.
In addition, the successful candidate will have:
- Outstanding communication skills and the proven ability to communicate professionally with stakeholders, balancing competing priorities.
- Demonstrated ability to provide support and leadership to advance evidence based inter-professional patient centered care.
- Demonstrated ability to deal with ambiguity in a rapidly changing environment.
- Strong problem-solving, organizational and time-management skills.
- Demonstrated ability to work as an effective member of a multidisciplinary team.
PLEASE NOTE: Assignment subject to change based on the needs of the department.
To be considered for this exciting opportunity please visit the JBH Careers page to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Joseph Brant Hospital is committed to an equitable and inclusive culture where everyone thrives and feels that they belong. One of the pillars of our Diversity, Equity and Inclusion framework is to enable our people and patients to flourish by removing barriers. In compliance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available during the recruitment and selection process and throughout employment.
Please help us meet our commitment to providing an inclusive and barrier-free environment by letting us know if you require accommodation. Contact Human Resources for confidential assistance at [email protected] or at 905-632-3737 ext. 4129.
Please include the posting number in the subject line of any email correspondence to enable appropriate assistance.
