Patient Care Coordinator

Position Summary:

We are seeking a dedicated and organized Patient Care Coordinator to join our dental team. This essential front-office role ensures a smooth and welcoming experience for our patients from the moment they enter our office. The ideal candidate will have excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:Daily Office Operations:

• Open and prepare the office for the day, ensuring all front-desk systems and materials are ready.
• Close the office at the end of the day following office protocols.
• Check voicemail and respond or route messages appropriately.
• Answer incoming phone calls and emails promptly and professionally.
• Greet and check-in patients, ensuring accurate and up-to-date information is collected.
• Schedule, confirm, reschedule, and cancel patient appointments as needed.
• Manage appointment reminders and follow-up communication.

Patient Communication & Care:

• Call patients who are due or late for their appointments.
• Provide clear and compassionate communication regarding treatment plans, office policies, and financial responsibilities.
• Coordinate with clinical staff to ensure smooth patient flow and exceptional care.

Insurance & Financial Responsibilities:

• Submit accurate and timely insurance claims.
• Send predetermination requests and follow up on pending approvals.
• Collect and post payments, including co-pays, deductibles, and outstanding balances.
• Assist patients with insurance and billing questions.
• Reconcile daily collections and financial transactions.

Quality Control & Auditing:

• Audit the day for payment discrepancies and provider errors.
• Ensure all patient charts, treatment records, and billing entries are accurate and complete.

Qualifications:

• Prior experience in a dental office or medical front-desk setting preferred.
• Knowledge of dental insurance billing and coding is a strong plus.
• Proficient in dental practice management software, Dentrix.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to handle sensitive patient information with confidentiality and professionalism.
• Friendly, compassionate, and patient-centered demeanor.

Work Environment:

• Fast-paced dental office with a focus on quality patient care.
• Collaboration with dentists, hygienists, dental assistants, and administrative staff.
• May require occasional extended hours or flexibility depending on office needs.

Job Types: Full-time, Part-time

Pay: $20.00-$25.00 per hour

Expected hours: 25 – 35 per week

Work Location: In person

Expected start date: 2025-08-25