Who We Are
The Hodgson Orthopedic Group provides custom prosthetic and orthotic treatment to patients throughout the Greater Vancouver area. We are a passionate, collaborative team that finds creative solutions to unique challenges, embracing both traditional and modern technology to achieve the best outcomes for our patients. Our research-driven practice is committed to supporting patients with integrity so they can reach their goals and live life to the fullest.
Position Summary
We're looking for a motivated and dynamic Patient and Office Coordinator to join our fast-paced organization. This role is a perfect fit for a proactive problem-solver who loves helping people and has a genuine interest in contributing to a collaborative, patient-focused environment. You will play a key part in ensuring our daily operations run smoothly by supporting our clinicians and providing an exceptional experience for our patients.
What You'll Do
- Patient Support: Be the first point of contact for patients, responding to inquiries in person, via phone, and email with empathy and professionalism. You'll schedule appointments, manage patient records, and ensure all forms are accurate and up-to-date.
- Office Coordination: Provide phone and front desk support, greeting patients and visitors, answering questions, and directing calls. You'll also assist with administrative tasks like mail distribution, filing, and managing office supplies.
- Task Management: Use ClickUp to manage and monitor tasks, ensuring they are assigned and completed in a timely manner. You'll track progress, identify potential roadblocks, and provide updates to the team.
Who You Are
Our ideal candidate is an empathetic communicator who is naturally motivated to contribute their best work. You thrive in a technology-driven environment, take initiative, and have the creativity to solve problems on the fly. You are reliable, accountable, and understand the importance of maintaining patient privacy and confidentiality.
Required Qualifications
- Fluent in English
- High school diploma or equivalent
- A minimum of two years of experience in both customer service and administrative roles
- Strong verbal and written communication skills
- Excellent attention to detail and organizational skills
- Ability to prioritize tasks and work both independently and as part of a team
- Experience assisting patients with cognitive and physical disabilities
Desirable Skills & Experience
- Medical Office Assistant (MOA) education or experience
- Experience with EMR systems and a good understanding of funding agency billing
- Experience with Quickbooks
Benefits
- Competitive salary
- Extended health and dental benefits
- Three weeks of starting vacation
- Employee pension plan
- Paid time off
Job Type: Full-time, in-person
Location: Coquitlam & Surrey, BC
Job Type: Full-time
Pay: $20.00-$22.00 per hour
Expected hours: 37.5 per week
Benefits:
- Dental care
- Paid time off
- Vision care
Experience:
- Administrative: 1 year (required)
- Medical office: 1 year (required)
Language:
- English (preferred)
Willingness to travel:
- 50% (preferred)
Work Location: In person
