Napier-Reid is a leading supplier of engineered water and wastewater treatment systems located in Aurora, Ontario. Our team of highly trained specialists work across the globe solving unique water challenges. Since its inception in 1950, Napier-Reid has completed over 3,000 water and wastewater treatment contracts for both municipal and industrial clients in more than 40 countries. With our commitment to the values of collaboration, innovation and sustainability, Napier-Reid strives to be a leading employer in the water and wastewater industry.
Parts Sales Specialist – Water and Wastewater Treatment
The Parts Sales Specialist will be responsible for helping our customers order the necessary parts for their applications. As an integral part of the Parts Fulfilment team, the Parts Sales Specialist will help sales and account managers with parts, cost, and lead time information. The Parts Sales Specialist will generate quotations and enter sales opportunities into SalesForce as well as invoicing the client. This is an opportunity to make meaningful connections and ensure that our customers applications are successful.
Key Responsibilities
- Aid customers in identifying required parts to fulfil an order.
- Inform sales/customers of part detail, availability, and prices.
- Process orders and distribute tracking information.
- Enter RMA’s for customer returns.
- Liaison between internal team and customer to fulfil customer documentation requirements and obtain approvals/order releases.
- Generate quotes in Sales Force and ensure payment terms are accurate.
- Schedule Field Service Technicians for project commissioning and to troubleshoot or replace parts post project closure.
- Create opportunities (records) in Sales Force.
- Enter projects/orders.
- Inform customer of expected delivery date via order acknowledgements.
- Follow up on orders with operations and fulfilment team to provide order updates to the customers and address customer concerns regarding order fulfilment.
- Correct order entry errors or oversights (shortages, wrong items shipped, etc.).
- Collect credit applications if necessary.
- Manage projects warranty and claims.
- Conduct Customer Satisfaction Survey.
- Other duties as reasonably assigned.
Required Skills/Abilities
- Strong written and communication skills to cater to multiple audiences, work effectively with sales, account managers, customers, purchasing, shipping and other Napier-Reid functional areas.
- Excellent organizational skills and attention to detail.
- Ability to work independently and as a team member.
- Ability to work under pressure and under time constraint.
Education and Experience
- High School diploma and at least one year experience in Customer Service, Sales, or related field is required.
- Bachelor’s degree in business administration/management or similar field is preferred.
- Experience with ERP and CRM software (for example, Salesforce) and Microsoft 360 Suite (Word, Excel, PowerPoint, Outlook).
- Preferred general business knowledge – International Commercial Terms, payment terms, basic accounting knowledge, gross margin etc.
Competitive salary and compensation package is available, including potential for sales-based commissions.
The successful candidate will be an integral team member to a growing and dynamic team. The expectation is to thrive in a collaborative, fast-paced and inclusive environment using the latest technology. The ideal candidate understands they are part of a team focused on delivering results that will have a positive impact on the company. Napier-Reid provides a workplace that values family and an opportunity for driven individuals to build relationships and professional skillsets.
Please apply with cover letter and resume, indicating the job title in the subject line.
Napier-Reid is an equal opportunity employer and values diversity. We appreciate the interest shown by all applicants, however, only those candidates under consideration will be contacted.
Job Types: Full-time, Permanent
Pay: $55,000.00-$68,000.00 per year
Additional pay:
- Commission pay
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- Do you have experience with ERP and CRM software?
Experience:
- Customer Service, Sales, or related: 1 year (required)
Work Location: In person
