RETAIL ACUMEN
- Demonstrates understanding of the retail industry and who Ever New’s competitors are.
- Understands the linkages between Ever New’s strategy and team/individual objectives/targets.
- Actively works to deliver the key KPIs expected by the business – such as Sales, conversion, IPS and ATV
CUSTOMER EXPERIENCE
- Goes above and beyond to say “yes” to the customer and deliver her “moment”.
- Knows how to find solutions and additional resources to help customers in every situation
- Coaches team members that require further improvement on their customer experience through utilising customer service metrics.
- Looks for ways to maximise the existing customer base and promotes new customers into being loyal customers.
- Ensure that visual merchandising is to standard to create the ultimate customer experience.
ACCOUNTABILITY AND RESULTS FOCUS
- Holds self-accountable for personal objectives and goals through using the right behaviours and accepts responsibility for the outcomes.
- Completes work in a timely manner to expected standards.
- Is able to identify potential issues or roadblocks affecting performance and seeks support in overcoming them
Job Types: Part-time, Permanent
Work Location: In person
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