Under the general supervision of the Manager, Operations, this position is responsible for verifying, documenting, removing and reconciling counts/assets and monitoring the day-to-day activities of the count team while contributing to a safe and welcoming work environment for all employees. Ensures adherence to all policies and procedures. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.
Duties and Responsibilities:
- Exceeds guest expectations by providing outstanding customer service
- Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
- Counts bills, coins and cash equivalents
- Organizes and secures storage of count carts, drop boxes, drop buckets and bill cartridges for count pulls
- Reports suspect cash and cash equivalents
- Verifies and reconciles before and after counts
- Bags, bundles, secures and transports counts
- Provides information for reporting purposes
- Monitors count teams; provides input for employee performance objectives and evaluations
- Prepares count room, drop boxes, cash cassettes and drop carts
- Verifies, documents and reconciles all counts including bank reconciliations and interim balances; provides reports
- Reports all discrepancies and suspicious cash and cash equivalents
- Participates in corporate count training and assist in conducting site training
- Responds to, resolves or escalates count issues
- Performs regular preventative maintenance on count equipment as per schedule
- Communicates effectively with all appropriate operational departments
- Builds strong working relationships with guests and employees
- Complies with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
Successful candidates will demonstrate the following qualifications:
- People-focused and committed to service excellence
- Proactive and solution-oriented with a drive to succeed
- Secondary School Diploma; Post-Secondary education an asset
- Minimum 2 years of experience in high volume cash handling
- Minimum 1 year supervisory experience
- Smart Serve certification
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Ability to communicate in French language considered an asset
Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.
