Wentworth-Halton X-Ray and Ultrasound (WHXR) is a leading diagnostic imaging network serving the Greater Hamilton and Halton areas-including Hamilton, Stoney Creek, Waterdown, Burlington and Oakville. Operating multiple walk-in and appointment-based clinics, they offer a broad range of services such as general X-ray, ultrasound (including MSK, vascular, obstetrics), mammography, bone densitometry, immigration chest imaging, barium studies, and specialized OBSP breast screening. The expert team of radiologists is affiliated with McMaster University and the Hamilton General, ensuring high-quality, patient-centered care supported by strong clinical oversight.
WHXR is currently seeking a skilled and detail-oriented PACS Adm IMIT Specialist to support their organization. This position plays a key role in ensuring seamless integration, functionality, and performance of imaging systems and third-party applications used across medical imaging departments. The ideal candidate will demonstrate strong technical expertise, problem-solving skills, and a solid understanding of clinic workflows in medical imaging. This role is ideal for someone who thrives in a fast-paced, multi-site environment and enjoys combining technical knowledge with clinical impact.
Responsibilities:
- Administer, monitor, manage, and maintain the PACS and enterprise imaging systems, ensuring availability, performance, and data integrity across radiology departments.
- Support RIS configurations, workflows, order interfaces, scheduling, and integration with imaging systems and modalities.
- Troubleshoot and resolve technical issues involving PACS, RIS, DICOM communication, HL7 messaging, and image routing.
- Provide support for third-party imaging software including post-processing tools, viewers, image sharing platforms, and speech recognition applications.
- Collaborate with radiologists, technologists, and clinical stakeholders to understand workflow needs and optimize system performance.
- Develop and enforce IT policies, procedures, and standards aligned with PHIPA, PIPEDA, and relevant college and Ministry of Health requirements.
- Conduct regular IT audits and risk assessments to identify compliance gaps and remediate issues.
- Oversee the maintenance, security, and reliability of network systems, servers and work stations.
- Participate in upgrades, patches, and system migrations, including planning, testing, and implementation.
- Extract, analyze, and summarize data preparing quality management reports that facilitate decision support.
- Monitor system logs and performance metrics; escalate issues to vendors as needed and follow through to resolution.
- Assist in maintaining documentation for workflows, support procedures, and system configurations.
- Participate in staff and learner onboarding and training and support REB approved research initiatives.
- Collaborate with external agencies (e.g., OCINet/HDIRS, Connecting Ontario, etc.) to manage networking and ensure accurate archival of health data.
- Ensure compliance with regulatory and security standards, including PHIPA and DICOM/HL7 communication protocols as well as date retention policies. Support audit requests and provide image access logs when required.
- Perform cross-functional duties as assigned or requested.
Qualifications:
- Education & Experience - Bachelor's degree or diploma in computer science, health informatics, information systems, medical or radiologic science or engineering required.
- Minimum 2 years of experience supporting PACS, RIS, or imaging informatics systems in a clinical or healthcare environment.
- Experience with RIS, PACS strongly preferred.
- Experience with third-party advanced radiology application software an asset (e.g., Nuance PowerScribe 360, TeraRecon, cvi42, OrthoView, AW service applications, etc.), an asset.
Technical Skills:
- Proficiency with DICOM, HL7, IHE integration profiles; PACS, RIS, VR, and imaging modality workflows (e.g., CT, IR, MG, MR, NM, PT, US, XR).
- Comprehensive understanding of computer hardware and software systems and general networking principles such as TCP/IP and routing.
- Computer literacy required; strong working knowledge of Windows, MS Office, Windows Server 2016/2019, SQL Server, and Unix & Linux environments is required.
- Working knowledge of database programming in SQL, Oracle, or other database language required.
- Detail-oriented with exceptional organization and time management abilities.
- Ability to work accurately and effectively in a fast-paced, demanding, and stressful environment delivering solutions to problems in a timely manner.
- Ability to identify problems, problem solve, make decisions, and take initiative.
- Ability to work independently and in team environment.
- Excellent verbal and written communication skills with the ability to communicate technical information with clarity and patience to non-technical staff.
- Excellent organizations and time management skills; ability to multi-task and set priorities.
- Excellent critical thinking, multi-tasking, and judgment skills.
- Excellent interpersonal and conflict management skills.
- Excellent work performance and attendance record.
- Excellent teaching skills.
- Ability to work all shifts and on-call and be flexible with shift assignments.
- Have the ability to work cross-site as needed.
Why Join Us?
- Be part of a renowned organization with a commitment to excellence in patient care, research and education.
- Work in a vibrant and diverse community with a rich cultural heritage.
- Access to professional development opportunities and cutting-edge technologies.
- Competitive salary and comprehensive benefits package.
Wentworth-Halton X-Ray and Ultrasound is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA 9Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.
Interested candidates who meet the qualifications are invited to submit their resume, cover letter, and any relevant certifications to [email protected]
Note that only qualified candidates will be contacted for an interview.
Job Type: Full-time
Pay: $45.00-$55.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Relocation assistance
- RRSP match
- Vision care
Work Location: In person
