Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
We are seeking an experienced Ovation (High-Net-Worth) Claims Specialist.
Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.
Does this sound like an exciting challenge? Come join our team!
What you’ll do:
- Support Ovation Claims, focusing mostly on Property line of claims with some Automobile claims as may be required.
- Assess structural repair and emergency mitigation damages
- Provide reliable assurance of an effective control environment, focusing on the scope, repair, quality and customer experience of the program.
- Conduct reviews and assist in conducting claims studies aimed at reducing total claims costs and increasing efficiencies while maintaining a high level of outstanding customer service.
- Provide service within their region and others when required, while leveraging best practice and expertise in Xactware.
- Handle assigned claims and act as a resource for shared Ovation Claims resources across Canada on claims handling and coverage.
- Read and interpret scopes and estimates from contractors, provide meaningful feedback and establish actioning as required.
- Train team members and may assist with Open/Closed file reviews.
- Support the CAT team as needed, to coordinate response for Ovation customers and brokers.
- Liaise with Ovation UW and Risk Management to spot trends and identify risks.
- Work closely and in collaboration with Anti-Fraud on any suspected Ovation Fraud claim.
- Establish relations with both our internal and external adjusting partners and vendor database.
What you’ll bring:
- Minimum 5+ years of experience in a senior position handling property loss
- Past experience adjusting Auto PD claims across Canada
- Post Secondary education or working toward completion of the Insurance Institute program (CIP / FCIP).
- Proven track record of handling large loss (> $150K)
- Experience reviewing estimates using Xactimate software
- Outstanding public speaking and presentation skills to handle high-profile clients and partners
- Solid understanding of claims adjusting practises.
- Bilingualism in a second language and adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset
What you’ll get
- The salary band for this position ranges from $65,500 to $93,500. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Outstanding Career Development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
- Corporate wellness programs to support our employees’ physical and mental health
- Hybrid flexible work model
Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
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