About Us
Best Access Doors is a growing e-commerce company headquartered in Ancaster, Ontario. For over 15 years, we’ve been a leading provider of in-stock and custom Access Doors, Floor Hatches, and Roof Hatches to contractors across North America. Supported by multiple warehouses in Canada and the U.S., we deliver quality products quickly and reliably, earning a strong reputation for customer service and innovation.
We’re proud of our collaborative, people-first culture where every team member’s contributions are valued. At Best Access Doors, you’ll find room for growth, development, and the chance to make a real impact as part of a supportive, permanently remote team.
About the Role
We are seeking an Order Management Representative to join our growing team! In this role, you will be responsible for ensuring order accuracy, timely processing, and excellent communication with both vendors and customers. You’ll be at the center of our order fulfillment process, helping us maintain our reputation for exceptional service.
This is an exciting opportunity for someone who thrives in a fast-paced environment, has excellent attention to detail, and loves solving problems while building strong customer relationships.
What You’ll Do
- Confirm and verify orders against purchase orders (POs) for accuracy.
- Check pricing, product specifications, shipping instructions, and order details.
- Process additional payments for add-on services (e.g., Lift Gate, Next Day Air).
- Monitor vendor orders and provide estimated ship dates (ESDs) to customers.
- Follow up with vendors for tracking details and share updates with customers.
- Act as the point of contact for order status, invoices, changes, and cancellations.
- Investigate and resolve order-related issues (e.g., shipment errors, damages).
- Process replacements, returns, and credits.
- Handle vendor communication, including shipping and order queries.
- Answer customer calls and provide friendly, professional support.
- Perform administrative tasks to support the order management team.
What We’re Looking For
- Post-secondary education in Supply Chain Management or related field (preferred).
- Experience with CRM and ERP systems (Zoho, Salesforce, etc.).
- Strong Microsoft Excel and technical skills; comfortable with web-based programs.
- Excellent attention to detail and organizational skills.
- Strong written and verbal communication skills.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Proven track record of providing exceptional customer service.
Why Join Us?
✅ Fully remote work environment – work from anywhere in Canada.
✅ Great Place to Work® Certified – supportive and inclusive culture.
✅ Opportunities for growth and career advancement.
✅ Wellness programs, virtual team events, and ongoing learning opportunities.
✅ A collaborative team where your voice and contributions matter.
