Job Summary
We are seeking a detail-oriented and proactive Order Administrator to join our dynamic team. The ideal candidate will be responsible for managing customer orders from initiation to fulfillment, ensuring accuracy and efficiency throughout the process. This role requires excellent communication skills, a strong customer service orientation, and the ability to work collaboratively in a fast-paced environment. Bilingual candidates, particularly those fluent in Spanish and English, are highly encouraged to apply.
Responsibilities
- Process customer orders accurately and efficiently using our order management system.
- Communicate effectively with customers via phone and email to confirm order details and address any inquiries or concerns.
- Maintain accurate data entry of customer information and order status updates.
- Collaborate with sales teams to support upselling opportunities and enhance customer satisfaction.
- Ensure timely follow-up on pending orders and resolve any issues that may arise during the order process.
- Provide exceptional customer service by demonstrating phone etiquette and professionalism in all interactions.
- Assist in maintaining inventory records and coordinating with warehouse staff for order fulfillment.
Skills
- Strong communication skills in both English and Spanish; multilingual abilities are a plus.
- Proficiency in data entry with a keen eye for detail to ensure accuracy in order processing.
- Experience in sales or upselling techniques is advantageous.
- Excellent phone etiquette and customer service skills to effectively engage with clients.
- Ability to work collaboratively within a team while managing individual responsibilities efficiently.
- Familiarity with order management systems or similar software is preferred but not required.
Join us as an Order Administrator where you will play a crucial role in enhancing our customer experience while contributing to the overall success of our organization!
Job Type: Full-time
Pay: $42,898.56-$58,274.21 per year
Work Location: In person
