Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
We are looking for an Operational Excellence Business Advisor to join our growing team.
The Business Process Improvement Team (BPI) supports belairdirect. to deliver on their targets by driving change and delivering initiatives that reduce cost, increase efficiency and improve the customer and employee experience. We work on projects that deliver in year savings and initiatives that drive long term results.
The successful candidate will be instrumental in identifying and delivering process improvement initiatives across the organization. This position involves working in collaboration with a diverse team of operations primes, subject matter experts and process excellence specialists.
Your ability to demonstrate a continuous improvement mindset will be critical as you act as an overall representative of the Claims organization. As a natural self-starter with a fine eye for detail, you have a passion for process improvement.
Location: Laval, Montreal, Ottawa, Toronto, St. Johns
What you’ll do here:
Identify and lead process improvement initiatives from ideation through to implementation and control of solutions
Manage multiple projects defining the project scope and goals, selecting the appropriate methods and tools, manage the project resources and risks ensuring the project delivers the projected benefits on time and on scope
Collaborate with various stakeholders to map current state and define future state using a process improvement framework
Advocate change in the business as it relates to satisfying our strategic objectives and enhancing both employee and customer experience
Recommend improvements which increase efficiency and effectiveness based on data and facts
Build strong cross functional relationships to help drive change
Conduct or support cost benefit analysis activities
Lead meetings and create presentations on project progress
Promote and apply best practices in Process improvement and change management
Help deliver on operational efficiency target
Collaborate with management teams and business partners
What you bring to the table:
Bachelor’s degree in a relevant field or equivalent combination of education and experience
(5+ years) Experience Identifying and Implementing Continuous improvement & Lean initiatives
Experience in the Insurance industry
Lean Six Sigma certification strongly preferred, will also consider a combination of applied experience / education
Experience driving change within a large, complex multi stakeholder business environment balancing competing objectives
Ability to identify opportunities, build business cases and get cross-functional alignment
Driven self starter with the ability to Lead, Collaborate and Influence with all levels of the organization
Proficiency in problem solving skills and Root cause analysis is essential
Excellent (pro active) communicator and strong presentation skills
A desire to tackle challenges head on keep forward momentum
Ability to learn quickly and think strategically to challenge the status quo
Critical thinking skills and the ability to draw conclusions and apply them effectively
No Canadian work experience required but must have authorization to work in Canada.
For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
#LI-Hybrid
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
