Job Summary:
The Office Support, Billing and Receivables role is responsible for supporting the financial and administrative operations of Helping Hands. This position plays a key role in managing accounts receivable processes, client billing, and general office support functions. The incumbent will ensure timely and accurate processing of payments, maintain client financial records, and assist with administrative duties to support the organization’s day-to-day operations.
Key Responsibilities:
- Accounts Receivable and Billing
- Receive, record, and reconcile client payments.
- Monitor and manage outstanding statements and past-due receivables
- Implement and maintain accounts receivable processes and documentation.
- Onboard clients to automated billing systems and provide related support.
- Process online payments and conduct regular bank deposits.
- Manage collections and recovery of overdue accounts.
- Administrative and Operational Support
- Verify client visits using AlayaCare software and ensure data accuracy.
- Process and verify documentation related to the Home at Last (HAL) program.
- Coordinate the purchasing of office supplies and grocery orders for the organization.
- Provide phone and front-desk support at the main office.
- Perform general administrative duties including filing, data entry, and document preparation.
- Manage Mileage Approvals for staff and Volunteers
This is a general list of duties and may not represent a comprehensive list, other duties to be completed as assigned.
Qualifications, Knowledge, Skills, and Other Abilities:
- Post-secondary education in Accounting, Business Administration, or a related field, or equivalent work experience.
- Minimum of 2 years of experience in accounts receivable, billing, or administrative support.
- Proficiency in Microsoft Office Suite and accounting software.
- Familiarity with AlayaCare or similar client management systems is considered an asset.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and work independently in a fast-paced environment.
Working Conditions:
Reporting to the main office in Orillia, this role requires in-person attendance and may involve occasional travel to client site locations, the bank, events, and other local locations depending on organizational needs. The candidate must be adaptable and willing to handle a variety of tasks as needed.
Standard Business Hours with Flexibility to work occasional evenings/weekends for events, trainings, or meetings.
Other Considerations:
Due to the changing nature of the Organization’s role and relationship with funders, the duties and responsibilities of this position may change, from time to time, necessitating the delegation of other related duties within the Organization.
This position is created and maintained within the Organization through program funding through the Government of Ontario. The continuation of this position within the Organization is dependent on continued funding through the Government of Ontario.
