Job Overview:
Haven House is a fully licensed escort agency located downtown Kelowna, we are seeking a dynamic and experienced Manager to join our team. The ideal candidate will oversee daily operations, lead a team, be excellent at multi-tasking. This position is for part-time leading into full time If it is a proper fit. We are looking to hire for all shifts. Our hours are 10am - 2am we are open until 3 or 4am on weekends. The ideal candidate must be willing to work 10-hour shifts on the weekends if needed.
Qualifications:
- Proven experience in management
- Strong leadership skills with the ability to inspire and develop a team
- Excellent communication and phone etiquette
- Organizational skills to handle multiple tasks efficiently
- Proficiency in POS systems for transactions and inventory management
- Experience with photoshop, excel, word.
- Ability to sell services effectively and drive sales performance
Responsibilites
- Answering phones and emails
- Recruit, train, and schedule staff effectively
- Provide excellent customer service and resolve any escalated issues
- Utilize point-of-sale (POS) systems to process transactions accurately
- Maintain inventory levels and ordering restock
- Ensure shop cleanliness and organization
-Photoshopping, Advertisement writing.
-Managing social media platforms.
- Greet and warmly welcome clients, ensuring a positive and professional experience from the moment they enter our premises.
- Handle client inquiries and provide accurate information about our services, rates, and availability.
- Coordinate appointments and manage the booking system efficiently.
- Maintain a clean and organized reception area, ensuring it reflects the high standards of our agency.
- Uphold confidentiality and discretion when dealing with sensitive client information.
- Collaborate with the management team to ensure smooth operations and a seamless client experience.
Oversee the daily operations of the reception area, ensuring a seamless and efficient experience for both clients and staff.
- Train, mentor, and supervise a team providing guidance and support to optimize their performance.
- Manage client inquiries and resolve any issues or concerns in a professional and timely manner.
- Coordinate schedules and appointments, ensuring optimal coverage and efficient use of resources.
Requirements:
- Previous experience in a receptionist or customer service role is highly preferred.
- Excellent communication and interpersonal skills to engage with a diverse clientele.
- Professional appearance and demeanor, demonstrating a high level of integrity and discretion.
- Strong organizational and multitasking abilities to manage a busy reception area.
- Knowledge of the escort industry or willingness to learn about it.
- Proficiency in handling basic office equipment and computer systems.
- Moderate-Advanced computer skills.
Job Types: Full-time, Part-time
Pay: $18.00-$30.00 per hour
Additional pay:
- Bonus pay
- Tips
Benefits:
- Casual dress
- On-site parking
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Every Weekend
- Night shift
- On call
- Overtime
Education:
- Secondary School (preferred)
Experience:
- Management: 1 year (preferred)
- Reception: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Location:
- Kelowna, BC (required)
Work Location: In person
