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Edmonton Catholic Schools is a large urban school division whose mission is to provide a Catholic education that inspires students to learn and that prepares them to live fully and to serve God in one another. The Division is comprised of over 50,000 students and 5,000 employees in 95 schools plus other sites.
Network Computer Analyst
The job functions as a member of the School Support Services Unit and assists in the implementation and utilization of current and emerging technologies to meet or exceed the desired outcomes as mandated by Alberta Education and the Division.
The overall goal is to enable staff and students to use technology in the delivery of the curriculum. The key responsibilities include planning, acquiring, installing, configuring, implementing, maintaining, troubleshooting and accounting for all computers/networks/software and peripheral devices in the school that are used for instructional purposes.
Duties & Responsibilities
- Provide ongoing maintenance and support to computers on the network, ensuring a high level of functionality and reliability for both staff and students.
- Perform first-level technical diagnosis and problem resolution related to Division applications using a combination of personally accumulated knowledge, education, experience and previously identified resolutions.
- Deploy laptop and desktop images and software through imaging deployment software in accordance with consistent Division desktop standards.
- Open trouble tickets with external vendors to resolve warranty/out-of-warranty hardware problems and track to completion.
- Consult with administrators and teachers on technical issues in a concise and understandable manner.
- Improve processes, products and services by identifying opportunities where information technology may assist in the resolution.
- Log and document all service request solutions to enhance communications and to extend the knowledge of the technical team.
Maintain technical knowledge through ongoing professional development activities.
Qualifications
Knowledge & Experience
Degree or diploma in an area related to computer sciences, plus three years of directly related experience, including troubleshooting networked workstations
- In-depth knowledge of PC hardware configuration
- Working knowledge of Windows MCP, A+ Certification, or equivalent experience
- Working knowledge of the TCP/IP protocol
- Knowledge of routing and switching concepts and configuration; different hardware platforms
- Knowledge of different operating systems and their integration issues; a large variety of software productivity applications
- Knowledge of the educational environment and its unique technical requirements
- Firm knowledge of the Information Technology industry
- Knowledge of workplace safety and awareness of Occupational Health and Safety Regulations
- Understanding of the Division and department operations, programs and business
Competencies
- Strong time management skills with the ability to balance conflicting priorities
- Excellent interpersonal skills with the ability to communicate effectively
- Strong teamwork skills with the ability to work in collaboration with others
- Strong problem-solving and analytical skills
- Ability to remain calm and focused in very stressful situations
- Customer service-focused attitude
- Highly motivated and self-directed
- Ability to present complex technical concepts in a simple, understandable format
- Ability to communicate with outside vendors and contractors
- Access to a vehicle for travel to sites throughout Edmonton
Edmonton Catholic Schools is committed to maintaining a respectful and inclusive workplace that welcomes and values candidates from diverse backgrounds. We hire employees of all faiths for non-teacher positions.
As a Catholic School Division receiving public funding, our schools and departments are imbued with our Catholic Faith. Candidates are expected to exhibit respect and sensitivity towards our Catholic beliefs and practices embraced by both students and staff.
Edmonton Catholic Schools offers a comprehensive benefits program based on contract status as part of its total compensation package.
Before employment, successful candidates will be required to submit a Police Information Check and Intervention Record Check dated within six months of hiring.
Due to the high volume of applications received, only qualified candidates who are shortlisted will be contacted.
