National Command Centre Operator

Position Overview

Reporting to the Lead Hand, NCC this position will support and execute all security and monitoring tasks related to the Brink’s North American fleet and facilities and operational infrastructure.

Responsibilities

• Monitor, track and respond to alarm signals initiated by Brink’s facilities, vehicles and or employees
• Action the necessary protocols and provide emergency response to call inquiries
• Validate facilities and data security
• Provide a high degree of customer focus both internal and external
• Ability to communicate with external emergency services officers and 911 call centers across the country
• Ability to communicate with internal Brink’s Management and Corporate Security staff
• Demonstrate a strong technical expertise
• Ability to generate or write reports on demand
• Review alarm activities generated by our facilities roof top protection systems
• Assist with geo-fence requests on specific fleet as required
• Coordination of activating modes on our fleet subject for strict compliance with protocol
• Provide access, validation and monitoring to respective Brink’s facilities via remote access duties
• Other duties as assigned