Mortgage Underwriting Process Consultant

We are seeking a dynamic and results-driven Mortgage Underwriting Process Consultant to join our Underwriting Strategy & Operations team. In this role, you will lead the design, optimization, and enablement of business processes that enhance operational efficiency, elevate user experience, and support strategic initiatives across the underwriting organization. You’ll act as a strategic partner and subject matter expert, driving cross-functional collaboration, continuous improvement, and scalable solutions that align with business goals.

Position Responsibilities:

• Develop or assist with the development of strategy for assigned initiatives and opportunities in collaboration with key stakeholders.

• Act as a Subject Matter Expert on key initiatives and projects, providing strategic guidance, operational insight, and cross-functional support to ensure successful execution and alignment with business objectives.

• Serve as an Art of the Deal consultant, supporting deal structuring and execution strategies.

• Collaborate with the Workforce Manager to proactively identify and address talent gaps, leveraging tools like the cross-training matrix.

• Lead or support the development of training materials to ensure effective knowledge transfer and adoption.

• Facilitate quarterly procedure governance to ensure process consistency and compliance.

• Provide backup support on audit activities, ensuring readiness and compliance.

• Support squads with user testing, ensuring new processes and tools meet business needs.

• Lead process discovery, mapping, and analysis initiatives to identify opportunities for improvement and automation.

• Collaborate with cross-functional teams to design and implement scalable, sustainable process solutions.

• Develop and maintain process documentation, playbooks, and training materials to support adoption and compliance.

• Act as a change agent to promote the process of excellence and continuous improvement of culture.

• Monitor process performance metrics and provide insights to stakeholders for informed decision-making.

Required Qualifications:

• Bachelor’s degree in business or a related field; Lean Six Sigma certification; Certified ScrumMaster is a plus.

• Brings extensive practical experience in underwriting, with deep expertise in underwriting principles, risk assessment, and regulatory compliance.

• 2+ years of experience in process improvement, business operations, or enablement roles.

• Strong understanding of process design methodologies (e.g., BPMN, Lean, Six Sigma).

• Proven ability to lead cross-functional initiatives and influence without authority.

• Excellent communication, facilitation, and stakeholder management skills.

• Familiarity with delivery and digital transformation practices is considered an asset.

• Experience with process mapping tools (e.g., Visio) and project management platforms (e.g., Jira, Asana).

• Demonstrated success in navigating ambiguity and driving clarity in a complex environment

Preferred Qualifications:

• Experience in designing scalable, user-centric processes that support strategic goals.

• Familiarity with underwriting policies, system and operational platform.

• Strong understanding of change management principles and organizational readiness.

• Ability to translate strategic vision into actionable plans and measurement outcomes.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.