Member Service Representative – Permanent Full-time
Christian Credit Union is a financial services organization that encourages biblical stewardship, offers modern banking technology and a comprehensive range of financial services solutions with service and advice from experts. We are principled and benefit our members with competitive fees and rates while supporting Christian organizations and providing resources to make a difference in the world.
We have an opportunity to join our team as Member Service Representative (MSR) at our Edmonton location and build your career in Financial Services!
The position responds to member inquiries and requests on all Credit Union products and services and identifies opportunities to refer sales opportunities to other staff. Under general supervision, this role performs a variety of member service transactions within clearly defined policies and procedures, providing over-the-counter deposits services such as accepting deposits, cashing cheques, processing utility payments, calculating foreign and domestic exchange, processing loan payments and selling money orders and drafts. The position routinely receives cash or other negotiable items, is responsible for custody, balancing and security of cash, maintains assigned cash limits and balancing of daily transaction blotters. This position exercises discretion and good sense to achieve member satisfaction.
OUR MISSION
We encourage people to be good stewards of the financial resources God has given to them. “Each of you should use whatever gift you have received to serve others, as faithful stewards of God’s grace in its various forms.” - 1 Peter 4:10 NIV
OUR VISION
To be the recognized leader in applying Christian values to financial services. "The earth is the Lord’s, and everything in it, the world, and all who live in it..." - Psalm 24:1 NIV
What does a Member Service Representative do?
- Initiates and engages in conversations to uncover needs and offer credit union products and solutions to those needs; or make referrals to appropriate staff members.
- Educates and assists members with self-serve/electronic options and inquiries such as online and mobile banking.
- Fosters member relationships through service excellence and product knowledge; acting as the first point of contact for members.
- Processes banking transactions including deposits, withdrawals, loan payments, bill payments, bank drafts, selling foreign currency, cashing cheques and other everyday banking needs.
- Responds to general telephone and emails inquiries.
- Maintains custody of cash drawer and daily cash holdings, balancing cash each day with receipts and disbursements.
What skills and attributes does an MSR with Christian Credit Union need?
- Exemplary Christian character with a desire to promote Biblical financial stewardship.
- 1- 2 years experience working or volunteering at a Christian organization.
- Ability to initiate and engage in discussions with members about potential needs and solutions/products.
- Contributes to team goals and demonstrates a strong sense of teamwork and willingness to assist others.
- Possesses Christian CU core values of humble, hungry and people smart.
- 1 – 2 years of experience in a retail or sales environment.
- Strong numerical aptitude and 1-2 years of experience handling cash transactions.
- Excellent communication skills.
- Excellent organizational skills with an aptitude towards detail and ability to work well under pressure.
- High School Diploma required; post-secondary education in business is an asset.
- Proficient in MS Office Suite with strong computer literacy.
A competitive salary along with our benefits package, deposit and loan programs are all reasons to consider Christian Credit Union for your career.
Job Types: Full-time, Permanent
Pay: $18.62-$25.29 per hour
Benefits:
- Company pension
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Experience:
- Customer service: 2 years (required)
- Financial services: 1 year (preferred)
- Microsoft Office: 1 year (required)
- Cash handling: 2 years (required)
- volunteer: 2 years (required)
Work Location: In person
Application deadline: 2025-06-20
