Why Join The Swim Space?
We’re not just a swim school—we’re a movement that helps kids (and their parents) learn to love the water. We’re growing quickly with plans to expand to new locations, and we’re building a dream team to grow with us.
As our Member Engagement Leader, you’ll be at the frontlines—connecting with families, creating buzz online, and helping our members feel seen, supported, and celebrated. This is a high-impact, full-time role designed for someone who loves people, and organized chaos (the fun kind).
What You'll Be Doing (Your Superpowers)
Your time will be split 70% working in the business engaging with our members directly in person, and 30% of the time in the office supporting member engagement from the desktop.
Engagement & Communications
- Be the face and voice behind our social media—creating content, and driving member engagement
- Write and schedule member newsletters that keep families in the know and excited about what's next
- Lead new member acquisition campaigns and drive growth through creative ideas, digital presence, and community buzz
- Craft content that reflects our brand values: fun, family-first, and forward-thinking
Customer Experience & Membership Support
- Work on-site and in the action—in the thick of it with our team, greeting members, answering questions, and building relationships
- Lead and support our Customer Service Team with daily direction, positivity, and service standards
- Take ownership of the presentation of the front-of-house—from reception vibes to digital signage
- Handle member requests like scheduling, cancellations, and account changes
- In the future, this role is expected to evolve into leading the hiring, training, and performance oversight of all customer service staff at the location
Creative/Admin Work
- Also completed on-site, this portion is desktop-focused: planning content calendars, designing graphics, analyzing reports, and managing communication platforms
Business Support & Collaboration
- Prepare weekly insights and reports to help shape business strategy
- Help steer the vibe and culture of the space—bringing your ideas and energy to the team
- Coordinate monthly invoicing for all member accounts, ensuring accuracy in billing cycles, adjustments, and program changes, while proactively communicating with families regarding payment issues or updates.
- Collaborate with the Finance team to reconcile program and operational expenses, ensuring timely tracking, coding, and reporting of costs related to memberships, supplies, events, and community engagement initiatives.
- Once established in the role, additional operational responsibilities will be added to align with Operations Leader to ensure full coverage during business hours, as the Operations Leader will assume additional Member Engagement responsibilities to add full coverage.
Scheduling & Coverage
- The Swim Space is open 7 days a week, and this full-time role covers 5 flexible days per week
- You’ll be scheduled to work evenings and weekends, as those are our busiest member-facing hours
- Your schedule will be coordinated alongside the Operations Leader to ensure one of you is always on-site
- Vacation and holiday time will be balanced with your counterparts to ensure full business coverage
- You will be responsible for creating and administrating the Customer Service schedule.
Who We’re Looking For
You’re a community-builder, a thoughtful communicator, and a spreadsheet-meets-Instagram kind of person. You love solving problems, connecting people, and building experiences that make a difference.
You have startup hustle: if something’s broken, you fix it; if something’s missing, you find it; if there’s a gap, you fill it. Whether that means jumping on the front desk, responding to a message, or launching a campaign—you get things done and keep the energy high.
Minimum Requirements:
- Recent graduate (within 12 months) of a post-secondary program (Communications, Marketing, Recreation, Business, PR or related)
- Strong verbal and written communication skills—you can tell a great story in a caption or a customer email
- Comfortable with Instagram, Facebook, TikTok, Canva, Gmail, Google Docs/Sheets, and digital workspaces
- Outgoing and collaborative—you shine in team settings and love working with people face-to-face
- Organized and action-oriented—you’re not afraid to take initiative and make things happen
- Willing and able to work evenings and weekends
What’s In It for You
- 10 vacation days + paid holidays
- Full-time salary with performance-based bonus opportunities
- A fun, flexible, team-first workplace with startup energy and a growing brand
- Mentorship, learning, and professional development
- Potential travel within Nova Scotia as we expand
- A path for long-term growth and leadership (we’ll say it subtly: this role is going places…)
Interested?
We would love to hear from you.
- Send us your resume and a cover letter explaining why you think you’d be a great fit for this opportunity
- Showing us something that makes you stand out won't go unnoticed
Job Types: Full-time, Permanent
Pay: $42,500.00-$45,000.00 per year
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
- Paid time off
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Education:
- Bachelor's Degree (preferred)
Work Location: In person
Expected start date: 2025-09-02
