North-West Physiotherapy Ltd is looking for a friendly, professional, and detail-oriented Medical Office Assistant / Receptionist to join our growing team in Sage Hill NW Calgary. You’ll be the first point of contact for patients, playing a key role in delivering exceptional customer service and supporting daily clinic operations.
We value a “can-do” attitude, a sense of ownership, and someone who thrives under minimal supervision. This is more than just a front desk role, it’s an opportunity to grow within a supportive, upbeat, and fun workplace.
Key Responsibilities
- Greet patients and visitors warmly and create a welcoming environment
- Answer and manage phone calls, emails, and faxes with professionalism and efficiency.
- Handle new patient intake, assist with form completion, and maintain accurate records.
- Schedule and confirm appointments using Practice Perfect EMR software
- Process payments and manage billing, insurance, and funder documentation
- Track patient coverage and ensure insurance or funder approvals are up to date
- Support the Clinic Director and therapists with day to day tasks
- Keep the clinic clean, neat, and presentable throughout the day
- Assist therapists with various tasks as needed
- Manage clinic supplies, order inventory, and report maintenance or repairs
- Perform other duties as assigned based on the needs of the clinic
Qualifications & Skills
- Prior experience in a physiotherapy, medical, or wellness clinic preferred
- Knowledge of Practice Perfect EMR software is a strong asset
- Exceptional communication skills in English (spoken and written)
- Multilingual abilities in Punjabi, Hindi, Cantonese, or Mandarin are a strong asset
- Strong organizational skills with attention to detail
- Ability to prioritize and multitask in a fast-paced environment
- Comfortable working with minimal supervision
- Positive, team-first attitude with willingness to help wherever needed
- Proficiency in data entry and Microsoft Office tools
- Flexibility with work hours, including evenings and weekends, is essential
- Reliable transportation to and from the clinic is preferred
- Must be legally eligible to work in Canada
Why Work With Us?
- Supportive, fun and team-driven workplace
- Collaborative culture where your contributions are valued
- Exposure to a variety of patient cases and clinic operations
- Opportunity to grow with a reputable, community focused clinic
- Competitive compensation and flexible scheduling
Apply today to become a valued part of the North-West Physiotherapy Ltd team!
Clinic Hours:
Monday–Friday 9:00 AM – 8:00 PM
Saturday 9:00 AM – 4:00 PM
Sunday 9:00 AM – 2:00 PM
Job Types: Full-time, Part-time
Pay: $16.00-$20.00 per hour
Expected hours: 25 – 40 per week
Schedule:
- Monday to Friday
- Weekends as needed
Application question(s):
- Are you legally eligible to work in Canada?
- Are you available to work flexible shifts, including evenings and weekends, within the clinic’s hours (Monday–Friday 9 AM–8 PM, Saturday 9 AM–4 PM, Sunday 9 AM–2 PM)?
- Do you have reliable transportation to and from our clinic in Sage Hill, Calgary?
- Do you have prior experience working in a physiotherapy, medical, or healthcare clinic?
- Are you familiar with Practice Perfect or any other EMR (Electronic Medical Record) software?
- What makes you a great fit for a team-based, fast-paced clinic environment like ours?
- Do you consider yourself someone who learns quickly and adapts to new tasks with minimal supervision?
Work Location: In person
Expected start date: 2025-06-23