Vivo Cura Healthcare is a multidisciplinary MSK pain management clinic focused on treating patients with muscle and joint pain. Our philosophy is that every member of the Vivo Cura team has a unique and important role to play as we try to accomplish our mission: to empower people in pain so they can get back to living. We are looking for a part-time (0.8FTE) Medical Office Assistant for our Central Calgary location who shares this philosophy and can grow with us. Reporting to the Reception - Team Lead, the Medical Office Assistant will be responsible for overseeing various patient-facing responsibilities and helping coordinate patient flow throughout the clinic.
Duties and Responsibilities
- Answer phone calls and interact with patients as their first and ongoing point of contact
- Schedule appointments
- Liaise with other care providers regarding referred patients
- Update electronic medical record system with appropriate information as needed
- Ensure patient records and files are accurate and current
- Deliver impeccable customer service to patients, clinic staff and referring physicians
- Maintain and respect patient confidentiality at all times
- Warmly greet and register patients upon arrival.
- Issue patient invoices/receipts
- Provide assistance to clinicians while they assess and treat patients.
- Provide coverage for the Patient Coordinator when required.
- Review reports and ensure reports are completed/delivered in a timely fashion
- Billing Alberta Health, private-pay patients, WCB and Third Parties
- Adhere to Vivo Cura Health policies, procedures and protocols
- Various other clerical administrative duties as required
Key Competencies
- Exceptional time management skills, ability to multitask, strong attention to detail
- Excellent communication skills
- Demonstrated ability to provide professional, compassionate patient care
- Demonstrated proficiency in the use of computers and medical software
- Effective problem solver
- Strong collaboration and team skills
Education and Experience
- Completion of a recognized Medical Office Assistant program, and/or
- Minimum 2 years of Medical Office experience preferred
- Experience with MSK an asset
- Software literacy: experience utilizing EMR and other healthcare related software, preference given to those with experience using Accuro
- Well-developed skills using Microsoft Office applications is an asset
Job Types: Part-time, Permanent
Pay: $18.00-$22.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
Application question(s):
- Do you have at least 2 years experience working in a healthcare clinic setting?
Licence/Certification:
- certificate from a recognized MOA program (preferred)
Work Location: In person
