Medical Office Assistant

Job Overview
We are seeking a professional and empathetic Medical Office Assistant to join our dynamic team. The ideal candidate will play a crucial role in improving our patient experience - our vision is for the person to support with front desk duties, patient intake, pre-testing, and, in general, ensuring our patients have a 5-star experience. Please note: this role is to provide coverage in our office for Saturdays (5-8 hours), Mondays (8 hours), and Tuesdays (8 hours).

Duties

• Receive and deliver phone calls to address patient needs - appointment scheduling, appointment changes, follow-up scheduling, referral scheduling, etc.
• Use our EMR (Electronic Medical Records) system to ensure patient file is updated
• Use our state-of-the art equipment to pre-test patients (training will be provided, support will be given)
• Address non-medical patient concerns as they arise during the appointment
• Invoice creation, insurance billing, and take payments from patient
• Support our Marketing Specialist as required
• Support business operations as required and requested

Qualifications

• Ability to work collaboratively in a team environment while also being self-motivated.
• Strong customer service skills are necessary.
• Ability to multi-task when required.
• Excellent communication skills, both written and verbal - good manners, pleasant personality are a must.

Preferences

• Candidate must reside near Innisfil (within 15-25km radius of Rizzardo Health & Wellness Center)
• Candidate must have ability to efficiently travel to and from our office.
• Candidate must have some previous experience in high-quality customer service.
• Candidate must be digitally literate and be proficient in using Office/Google suite.
• Candidate must practice good personal hygiene.

Our clinic culture enforces personal accountability - candidate will be expected to fulfill their duties on-time and at a high level of quality. As such, a successful candidate (employee) will share in the company's success - that is our word to you.

Job Type: Part-time

Pay: $23.00 per hour

Expected hours: 20 – 24 per week

Additional pay:

• Bonus pay

Benefits:

• Extended health care
• On-site parking
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Every Weekend

Ability to commute/relocate:

• Innisfil, ON L9S 2M6: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (required)
• Front desk: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Application deadline: 2025-06-21
Expected start date: 2025-07-01