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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
The Restaurant Technology Manager, is responsible for the support oversight for our restaurants technology health with our support partners By effective and strategic monitoring of our core support partner metrics and well as our internal monitoring dashboards, the manager will help drive support improvements through process improvements and gap analysis. The manager will use the latest technology tools to develop and implement solutions stabilizing our support organization.
Applicants should possess interpersonal skills that will drive strategic and tactical conversations with our support partners and cross functional teams to improve restaurant technical operations. Good communication, interpersonal skills, and deep understanding of building strategic vendor partnerships are necessary for this position. Streamline processes to improve restaurant technology support, resulting in profitability across all national markets.
Role & Responsibilities:
- Drive continuously performance improvements with all support partners including internal teams
- Develop and mature relationships with cross functional partners, equipment suppliers while aligning strategic strategy with operational performance goals.
- Establish regular cadence of communications with global cross-functional support teams to gain alignment and identify process improvements from start to finish for all projects.
- Review support partner performance KPIs to identify opportunities and build action plans to ensure KPI are met
- Utilize superior problem-solving skills, project management, multitasking abilities to drive root cause analysis with aligned stakeholders.
- Foster and maintain data order containerization and system orchestration through tool virtualizations.
- Comfortable working with minimal supervision while driving cross-functional national support projects.
- Drive projects while focused on attention to detail, potential risks on scalability, and timing to implement initiatives.
- Effectively, consistently, and proactively communicate issue status, and related information to cross-functional teams and at all levels as required.
Qualifications:
- Bachelor's degree from an accredited college or university, or equivalent experience. A degree in Computer Science, Business Analytics, Information Technology, Computer/Data Systems Management or a related field or discipline is preferred.
- Experience using enterprise integrated software suites, such as Microsoft Office 365, Tableau, Grafana, Datadog, SQL.
- High degree and understanding of relational database concepts, formulations, digital transference models, sales order aggregations, process vulnerability evaluation, point-of-sale routing, and restaurant terminologies.
- Candidates with QSR experience will be prioritized.
- Have current, working knowledge of the food service industry and current challenges.
- Have a high-level understanding of Restaurant Technology platforms such as POS, Labor Scheduling Tools, and Back of House
- Ability to manage requests, prioritizing tasks, and meeting deadlines in a dynamic environment.
- Have excellent written and verbal communication.
- Detail-orientated and hands-on.
- Work well with others.
- Be willing to pivot and take on projects as needed by the business.
- Proven project management experience of large projects a plus.
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Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
