Skeena Gold + Silver Limited is a Canadian mining company with a portfolio of exploration and development projects located in northwest British Columbia, Canada. Our current focus is on the revitalization of the high-grade, past-producing Eskay Creek gold-silver mine. Skeena is committed to leading the industry in reconciliation, diversity, and inclusion and we work in close collaboration with our Indigenous partners, leveraging their traditional knowledge and respect for the land.
As a Skeena employee, you will become part of a dynamic, innovative, and results-driven work environment. Together, alongside colleagues of diverse backgrounds and experience you will help us operate safely, protect the environment, positively contribute to our local communities and build a state of the art mine in Canada. Come join our team to be a part of this amazing opportunity!
Job Title: Manager, Information Technology
Reporting directly to the Director of Information Technology, we're seeking a Manager, Information Technology to lead our IT operations and play a pivotal role in shaping our IT future. This is a hands-on management position where you'll be responsible for the performance of our day-to-day IT service delivery, facilitating our growing technology needs, and driving the maturation of our IT environment. You'll work closely with our internal IT team, cross functional groups, and external partners to ensure our technology not only keeps pace with our growth but actively enables it.
As part of a performance driven, user experience centric IT team, the individual will be tireless and proactive in their pursuit of “making things better” while showing a mature understanding of risk and impact in a SOX compliant environment. As a senior technical resource, you will provide technical escalation and guidance to the site IT team, participate and manage IT projects, and assist strategic IT decision making and reporting through the delivery of best-in-class IT performance data and analysis. You will develop your IT management experience and assist in developing and optimizing IT processes in a fast paced, dynamic environment.
The Skeena IT department is a service function to the business; thus, the individual will have a “customer service” mindset, ensuring that IT delights end users at all levels of the business with patient and professional in-person end user support at our inspiring, newly built 26th floor downtown office. The individual will be part of a passionate, motivated IT team with high expectations of themselves and each other, delivering on an incredibly exciting mission to construct and then operate a world class, technology forward mine in one of the most beautiful parts of the world.
Responsibilities (including but not limited to):
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Oversee daily IT operations and support: Ensure the smooth functioning of all IT systems and ensuring our IT team is equipped to provide timely and effective support to our users.
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Lead IT service delivery: Manage our internal IT team, as well as coordinate with external partners, to deliver exceptional IT support services.
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Drive IT decision-making: Provide guidance and make informed decisions on IT matters, especially in situations with limited existing documentation or established processes.
- Facilitate IT growth: Play a key role in the implementation of new applications, systems, and technologies to meet evolving business requirements.
- Manage IT procurement: Collaborate with our procurement partner, translate technical specifications into actionable procurement requests, and ensure adherence to all procurement policies and procedures.
- Oversee technical projects: Work with external vendors and partners to manage and oversee the successful implementation of various technical projects.
- Execute technical changes: Self-perform technical changes, configurations, and initiatives where appropriate, demonstrating strong technical proficiency.
- Develop IT documentation and processes: Contribute significantly to the creation, refinement, and maturation of IT documentation, policies, and procedures.
- Support SOX audit activities: Assist in providing necessary documentation and support for annual SOX (Sarbanes-Oxley) audits related to IT controls.
The Ideal Candidate
Education / Qualifications:
- Bachelor’s degree in a relevant field.
- Valid Class 5 (minimum) driving license
Experience / Skills
- 10+ years IT experience in support, technical and team management positions
- Experience delivery IT support services within defined performance metrics
- 5+ years professional hands-on experience with Microsoft 365 administration, vmware, Entra & Active Directory administration, switching and firewall administration
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Certifications in, and experience with Fortinet network administration is an asset
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Experience with ITIL / COBIT and/or other IT management frameworks is an asset
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Experience managing a Managed Services Provider is an asset
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Experience with process automation, systems integration and scripting is an asset
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Experience using and/or implementing IT tools such as ticketing systems, alerting and monitoring tools, remote management tools and associated reporting is an asset
- Excellent English written and oral communication, and interpersonal skills
- Ability to work independently and as part of a team.
- Willingness to travel occasionally to remote locations.
- Passion, enthusiasm, a desire to learn, and plenty of energy.
Work Location & Conditions
This is a hybrid-based job, requiring the individual to travel to Skeena’s Corporate office located in Vancouver. There may be a need for infrequent travel to our remote offices located in Smithers, Dease Lake, or the mine site (located within the Coast Mountains of Northwestern British Columbia and Tahltan Territory) on as needed basis.
Additionally, the job is in a fast paced, and at times stressful working environment, with having to manage multiple competing priorities.
