Manager, GB Enrolment & Outsourced Services

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting to the Director, GB Implementation, Enrolment & Outsourced Services, the Manager, GB Enrolment & Outsourced Services joins an innovative and dynamic team who puts our Clients first; looks for inventive solutions; and supports the Enrolment & Outsourced Services Leads in achieving their objectives.

The GB Enrolment & Outsourced Services Team is responsible for the accurate and timely implementation of new flex benefit clients interested in our Member Enrolment Tool, onboarding clients who’ve purchased our outsourced administrative services product (AdminPlus), and managing re-enrolment for our highly complex in-force clients.

They’re accountable for all business-driven components of a project working in partnership with our Clients & Advisors, GB Operations and Business Development to deliver on agreed-upon targets and exceed Client expectations.

Main Accountabilities:

• Provide leadership and direction to a highly skilled team of Enrolment & Outsourced Services Leads, dedicated to providing exceptional Client service
• Manage the overall delivery of the projects and service portfolio supported by their direct reports
• Manage incoming work assignment and annual case assignment review
• Work collaboratively with team members and internal partners to organize & prioritize workloads, and think creatively to problem solve Client expectations
• Investigate & coordinate responses to escalated issues
• Motivate, coach, and develop team members to achieve their performance goals and expand their skills matrix
• Manage resource and budget plans effectively
• Identify, prioritize, and implement continuous process improvement initiatives
• Recruit experienced staff, conduct performance reviews, and manage performance issues
• Participate in projects to ensure strategic initiatives and process changes are successful
• Build strong relationships with Business Development and Operational partners
• Exhibit strong communication, organizational and interpersonal skills to effectively manage the team and external Client relationships

Competencies:

• Minimum 3 years’ leadership experience
• Experience developing & motivating high performance teams
• Ability to collaborate effectively to improve process and achieve outcomes for Clients
• Strong communicator
• Excellent problem solving and decision-making skills
• Strong organizational skills and ability to prioritize a wide range of tasks
• Solid understanding of Group Benefits and administrative practices
• Client focused
• Good presentation skills
• Demonstrated ability to lead through change
• Strong relationship building and partnership skills
• A bachelor’s degree or equivalent business experience
• Ability to travel as required
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues.

We welcome applications from all qualified individuals.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternate format may email a request to ‘[email protected]’

We thank all applicants for showing an interest in this position. If you have any questions, please contact the Talent Acquisition Consultant.  

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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