Reporting to the Associate Registrar for Student Records, Registration, and Scheduling, and as part of the Enrolment Services management team in the Office of the Registrar (OTR), the Manager of Academic Scheduling will lead and oversee the accurate, timely, and effective scheduling of a wide range of courses.
The Manager oversees daily operations, including staff and budget management, in a multi-campus service environment leveraging integrated information systems and advanced technology. They also engage in proactive planning and strategic initiatives to enhance operational efficiencies, set service standards for departmental interactions, resolve issues related to curriculum implementation, academic records management, and reporting, establish critical business timelines, and oversee business processes and departmental workflows in collaboration with the Associate Registrar.
The role involves gathering and analyzing data from various sources to produce reports that inform strategic enrollment planning and decision-making.
Working closely with the Associate Registrar, the manager tracks service levels and performance metrics to meet Sheridan's objectives. As a key member of the Office of the Registrar (OTR) management team, they contribute significantly to developing OTR strategies to achieve student enrollment targets.
What You’ll Be Doing
- Setting department goals and objectives; Establishing & reporting on performance standards
- Creating, maintaining and reporting of academic records, including courses, programs, transcripts, grades, and degree verifications.
- Managing the accuracy and security of academic records, including implementing processes and procedures to ensure the integrity and confidentiality of these records.
- Working with senior academic leaders in a proactive, collaborative manner to identify opportunity for improvement (e.g., timelines, business process, reporting)
- Ensuring delivery of an exceptional student experience to support student success
- Providing conflict resolution and problem solving for escalated issues
- Providing consultation, guidance and advice to Sheridan academic management, faculty, students, staff and external clients
- Working collaboratively with key collaborators at the College to ensure quality control and coordination of areas of accountability
- Providing data and information to OTR and SEEM leadership, senior management and other key collaborators at the College to inform on higher level processes (e.g. planning, budgeting, reporting etc.).
- Conducting data analysis/forecasting in support of the Strategic Enrolment and/or adhoc requests and making recommendations to senior academic leaders
- Identifying new and emerging initiatives in the field that support the directions of the Faculties and the OTR. Develops and documents processes required to implement these initiatives
- Participating as a member of the Office of the Registrar (OTR) management team in departmental strategic planning activities. This includes environmental scanning, identifying /surveying customer needs
- Providing leadership, guidance and direction to staff and optimizes performance of the function
- Developing departmental human resources and financial management plans and is accountable to plans; Aligns resources on function priorities and projects
- Ensuring excellent customer service, continuous improvement and strategic and tactical planning through staff training and development, streamlined procedures, supportive technological and physical resources and quality standards
About You
You have a highly?collaborative?spirit and interpersonal skills?with the?ability?to work with others to support establishing and achieving collective goals.
You are a?self-directed?natural?leader?and have a highly?collaborative?spirit which, combined with your keen?interpersonal?and?communication skills, empowers you to build positive and collaborative relationships and create and maintain a positive organizational culture.
You have superlative?presentation?and?influencing?skills with an ability to influence at all levels and obtain buy-in when diverse needs and competing priorities exist, and can clearly communicate complex information verbally and in writing across multiple levels.
You have a client service focus with an aptitude to make connections, support others, provide excellent customer service and might identify as a?community builder.
Your?research?and?analysis?skills will help to facilitate the measurement, interpretation and presentation of information in the most impactful way.
You enjoy a?start-up environment?where you can support the day-to-day work while also seeing the bigger picture vision and strategy. You are comfortable with entering unchartered territory and spotting new opportunities.
You have sound understanding of?project management?principles and tools and have the ability to?multi-task,?prioritize,?balance and manage multiple complex and competing demands.
You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.
The successful candidate will also possess the following qualifications:
- Master’s degree in Education, Business and/or Administrative Studies, Information Management or other related discipline
- Minimum 5-years experience in post-secondary education, in an enrolment management function (e.g. student recruitment, admissions or records and registration) (equivalency to be considered)
- Management/supervisory experience with demonstrated ability to lead , supervise, motivate, empower, develop staff, prepare work plans, establish meaningful priorities and maintain high quality of service; also experience with recruitment, supervision, training and assessment of staff
- Effective interpersonal, communication and influencing skills - – including written and verbal English skills, report writing, presentation and public speaking skills
- Proven experience and skills in the development and management of a customer service focused organization, providing multiple services to a broad range of clients and stakeholders in a multi-channel environment
- Experience with large event planning and coordination of processes and staff resources
- Ability to exercise judgment (in dealing with a variety of college departments, students, other educational institutions, community organizations and businesses while maintaining confidentiality and discretion)
Who We Are
Every member of the Sheridan community is passionate about the transformational role we play in people’s lives.? Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.
- For more information, visit: Why Work at Sheridan
Other Details
Faculty/Department: Office of the Registrar
Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)
Work Categorization: Hybrid Position | On-site at least 3 days/week
Reference #: J0825-0449
Employee Group: Administrative
Payband: NM
Salary Range: $99,544 - $124,429
Application Deadline: August 26, 2025
Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.
Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.
Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.
You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.
