Who we are...
Shuswap Lake Vacation Inc. DBA Twin Anchors Houseboats Vacations is the largest houseboat company in Canada, with the largest boats in Canada. We are the premier houseboat destination on Shuswap Lake, with 1100 km of shoreline to explore onboard our luxurious Twin Anchor houseboats. Our guests have the ability to adventure and see the many highlights of the lake or relax on their houseboat while creating lifelong memories. We are located at the largest marina on Shuswap lake surrounded by mountain scenery, providing the perfect location for after work adventures and to work in beautiful Sicamous, BC. Our company goal is to supply excellent service, support and an amazing guest experience so they can create lasting memories on their Twin Anchors Houseboat Vacation. We are always looking for people to provide excellent service and create a fun positive atmosphere for other employees and our guests!
We have many openings available if the below job description doesn't fit, make sure to check out some of our other job ads to find a better fit. We appreciate all applicants.
Job Title:
Maintenance Personnel – Twin Anchors Houseboats
Job Description:
Perform maintenance checks and necessary repairs or installations on all houseboats with reference to the Quality System. Perform electrical, plumbing or construction requirements on the houseboats. Ensures all houseboats and their appliances/equipment are operating as required and to the standard as dictated by the Quality System and Twin Anchors Houseboats expectations. To ensure the houseboats are able to leave dock on-time with all systems and maintenance completed before departure.
Duties and Responsibilities:
- Ensure check lists are followed for houseboat and equipment status as dictated by the Quality System and turn sheets are maintained at the expected level
- Perform electrical, plumbing or construction requirements on the houseboats as detected
- Work as a team member with all Twin Anchors crew in responding to concerns relative to maintenance issues
- Ensure work areas are clean and that safety issues with houseboats are reported to the management team
- Repair or replace equipment and structures as required
- Monitor supplies and communicate needs through the Purchasing Supervisor or parts department staff
- Initial inspections of returning vessels: Inspect incoming boats to assess their condition, noting any maintenance or cleaning requirements.
- Provide customer service: Offer friendly, helpful support to customers as needed, assisting with any questions about the vessels, marina services, or local area.
- Complete maintenance tasks for additional work on TO DO Maintenance list.
- Performs other duties or support to co-workers as the pressures dictate within the Twin Anchors environment
Team Support and Other Duties:
- Collaborate with team members: Assist colleagues with dock operations, vessel handling, and any other tasks that may arise, especially during busy periods.
- Operate support vessels: Bring in houseboats or operate a pickup boat when required to assist with docking, mooring, or customer service needs.
- Assist with other duties: Provide support as required within the Twin Anchor’s operations, adapting to changing demands and assisting with tasks to ensure smooth marina operations.
Required Skills and Knowledge:
- One year of experience in maintenance related, electrical/ plumbing, or construction
- Ability to operate a variety of tools and equipment relative to construction, electrical or plumbing
- Strong communication skills: Ability to interact with guests, team members, and supervisors clearly and professionally.
- Physical stamina: Ability to be on your feet for long periods and perform physically demanding tasks, such as lifting and moving equipment.
- Customer service training or experience: Ability to provide excellent service, ensuring that guests have a positive and memorable experience.
- Proven problem-solving abilities
Preferred Knowledge/Experience:
- Certification(s) or proven abilities in electrical, plumbing and construction
- Tourism or hospitality experience: Previous work in the tourism or related industries is an asset, especially in boat rentals or marina operations.
- Pleasure Craft Operator’s certification: Required to legally operate boats in the marina.
- Boat operation experience: Additional experience in boat handling, maintenance, and repair is highly beneficial.
- Knowledge of houseboats or similar vessels: Familiarity with Twin Anchor’s fleet or similar houseboat models is preferred.
Physical Requirements:
- Ability to lift, bend, and move heavy equipment and vessels.
- Ability to work outdoors in varying weather conditions, including high summer temperatures.
- Ability to stand, walk, and bend for extended periods during shifts.
Working Conditions:
- Employment Type: Full-time Seasonal
- Work Schedule: Winter Schedule (Nov-April); Monday- Friday. Based on experience for winter work. Summer Sailing Schedule (May-Oct); Thursday, Friday, Saturday, Sunday, and Monday.
- Compensation: Competitive hourly wage (to be determined based on experience).
Perks and Benefits:
- Staff accommodation available for eligible candidates.
- Discounts on gym memberships, staff events, BBQ boat cruises, merchandise, and Old Town Bay Pub.
- Houseboat discounts for staff during the off-season.
- Beautiful, scenic location with plenty of opportunities to enjoy nature and outdoor activities.
Location: 200 Old Town Bay West, Sicamous, British Columbia, at Twin Anchors Houseboats on Shuswap Lake.
*Must currently be legally able to work in Canada*
Application Instructions:
Interested candidates should submit their resume and cover letter, outlining their relevant experience and qualifications. After reviewing applications, qualified candidates will be contacted for the next steps in the interview process.
