LOCATION MANAGER – SOUTHWESTERN ONTARIO
Abrams Towing brings over 40 years of trusted experience in automotive towing, roadside assistance, freight and cargo transport and vehicle impoundment.. As one of the largest towing companies in Canada, we proudly operate multiple locations across Ontario. Our strong safety record, reliable service, and commitment to excellence have earned us a reputation as a leader in the industry
We are seeking a Location Manager to manage one of our Southwestern Ontario Locations.
The basic function of the location manager is to ensure the overall management and performance of the assigned location. This includes overseeing daily operations, ensuring compliance with regulatory and company standards, managing and developing staff, controlling costs, supporting business development, and driving operational excellence. The role requires strong leadership, communication, and decision-making skills to meet both short-term and long-term business objectives.
QUALIFICATIONS:
· Minimum 5 years of experience in operations, logistics, or transportation
management, including at least 2 years in a supervisory or leadership role.
· Proven ability to lead, develop, and motivate teams. Strong interpersonal,
communication, and conflict resolution skills.
· Demonstrated experience managing budgets, tracking KPIs, and driving process
improvements to optimize performance and reduce costs.
· Strong customer service orientation with the ability to resolve issues professionally
and maintain client satisfaction.
· Proficient in Microsoft Office (Excel, Word)
· Valid driver’s license, clean driving record and clean criminal record.
· Willingness to be on call and respond to operational needs outside regular hours.
PRINCIPAL DUTIES:
Leadership & People Management
- Lead, coach, and develop a high-performing team to achieve operational and customer service goals.
- Schedule, assign, and monitor work to ensure effective workload distribution and productivity.
- Foster a positive work environment that encourages teamwork, accountability, and continuous improvement.
- Create and implement succession planning and cross-training initiatives for key roles.
- Serve as the primary point of contact for all personnel-related matters at the location.
Strategic & Financial Oversight
- Collaborate with executive leadership and finance to establish and manage annual budgets.
- Consistently prepare for and contribute meaningfully to weekly management meetings
- Analyze financial reports and operational data to make informed business decisions.
- Identify opportunities to reduce costs and improve operational efficiency without compromising service quality.
- Ensure timely submission of monthly, weekly location reports, KPIs, and financial summaries.
Operations Management
- Available for 24/7 emergency response and operational support as required.
- Oversee all daily operations to ensure smooth, consistent, and efficient workflows.
- Monitor dispatch and logistics activities to ensure timely service delivery.
- Establish and track performance metrics to evaluate operational effectiveness.
- Ensure adequate inventory of tools, equipment, and materials required for operations.
- Monitor preventive maintenance programs for fleet and facility assets.
Compliance, Safety & Risk Management
- Ensure compliance with all local, provincial/state, and federal regulations, including MTO, TSSEA, CVOR, and environmental laws.
- Conduct regular audits and safety inspections to identify and mitigate risks.
- Investigate and respond to incidents, accidents, and near-misses in coordination with the Safety & Compliance team.
- Maintain and update emergency response plans, and ensure all staff are trained appropriately.
- Keep accurate documentation for inspections, certifications, and training.
Customer & Business Development
- Manage customer relationships and ensure consistent, high-quality service delivery.
- Proactively handle escalated customer issues and complaints, ensuring prompt resolution.
- Support the Sales team with proposals, site visits, and presentations for new or prospective accounts.
- Identify opportunities for growth within the location's service area and actively participate in business development initiatives.
Technology & Process Improvement
- Champion the adoption and use of company software, tools, and systems to improve operational efficiency.
- Identify and implement process improvements that increase productivity or service quality.
- Track and analyze operational KPIs and use data to make informed decisions.
- Ensure digital and physical recordkeeping meets internal and external compliance standards.
Administrative Duties
- Conduct final review of payroll and attendance records prior to submission
- Ensure accurate and timely submission of all required paperwork and reports.
- Maintain up-to-date knowledge of company policies and communicate updates to staff.
- Ensure facility is maintained in a clean, organized, safe and secure condition.
Job Type: Full-time
Pay: $75,000.00-$85,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Language:
- French (preferred)
Work Location: In person
