Lead Conversion Specialist - Real Estate Team

Inside Sales Associate – The Bagga Team (Royal LePage Magna, Edmonton, AB)

Are you ready to be part of one of the top-performing real estate teams in Canada? The Bagga Team, recognized in the Top 1% nationwide, is seeking a driven, enthusiastic, and phone-savvy Inside Sales Associate to join our dynamic and high-achieving group.

As an Inside Sales Associate, you will be at the heart of our business, working directly with incoming leads, nurturing client relationships, and driving new business through high-quality conversations. You’ll be the first point of contact for many clients, so excellent phone manners, strong communication skills, and an energetic, go-getter attitude are essential. Your primary responsibility will be converting leads into qualified appointments for our top agents.

This role is perfect for someone who thrives in a fast-paced, team-driven environment and isn’t afraid to spend the day on the phone helping people take their first steps toward buying or selling real estate. You’ll be backed by a strong support system, receive ongoing training, and have the opportunity to grow within one of Canada’s leading real estate brands.

Key Highlights:

• Make 60–100 outbound calls daily to warm and cold leads.
• Follow up with leads through phone, text, email, and CRM systems.
• Set qualified appointments for our team of professional agents.
• Collaborate with our sales, marketing, and admin teams.
• Represent The Bagga Team’s values with professionalism and integrity.

If you're passionate about real estate, love talking to people, and want to be a part of something bigger, this is your chance to join one of the most respected and successful real estate teams in the country.

Compensation- $40,000 - $60,000 bonus commission + Healthcare benefits

$40,000 - $60,000 + bonus commission

As a key member of The Bagga Team, the Inside Sales Associate will be responsible for building and maintaining strong client relationships by managing, nurturing, and converting leads into appointments. You will be the first point of contact for many potential clients, and your work will directly impact the success and growth of the team.

Core Responsibilities:

Lead Management & Follow-Up

• Proactively call, text, and email inbound and outbound leads (60–100 contacts per day).
• Maintain consistent follow-up with leads using proven scripts and relationship-building techniques.
• Track all lead interactions in our CRM (Follow Up Boss) to ensure no opportunity is missed.
• Qualify and assign leads to the appropriate team agent based on client needs and readiness.
• Create and manage customized lead-nurturing plans (90-day, 6-month, 12-month follow-up tracks).

Appointment Setting

• Book high-quality appointments for the Buyer and Listing Agents by assessing client readiness.
• Ensure all booked appointments are added to the agent’s calendar and team tracker.
• Follow up post-appointment to gauge client satisfaction and agent feedback.

CRM & Data Tracking

• Manage and update all leads and client interactions in the CRM with accuracy and detail.
• Maintain organized lead tracking spreadsheets and appointment reports for daily/weekly review.
• Tag, categorize, and update lead status based on engagement and pipeline position.

Pipeline & Reporting

• Monitor the full sales pipeline and ensure no lead falls through the cracks.
• Prepare daily call sheets, appointment logs, and weekly pipeline reports for the Sales Manager.
• Review and optimize follow-up workflows in collaboration with team leaders.

Scripts, Dialogue & Conversion

• Master team-approved call scripts and objection handlers for buyers, sellers, and investors.
• Role-play regularly with team members to continuously improve conversion rates.
• Attend training sessions and team meetings to stay aligned with best practices and market knowledge.

Team Collaboration

• Work closely with Realtors, Marketing, and Admin departments to ensure smooth hand-off of leads.
• Communicate lead updates and client feedback to the assigned agents in real-time.
• Help onboard new team members with CRM tools and lead management processes, if required.

Client Service Excellence

• Deliver an exceptional first impression and client experience through professional phone and email etiquette.
• Be solution-oriented when dealing with objections, concerns, or hesitant leads.
• Represent The Bagga Team’s brand and values with integrity, positivity, and commitment.

To succeed in this role with The Bagga Team, the ideal candidate must be highly organized, tech-savvy, and thrive in a fast-paced, phone-based environment. They should be comfortable with real estate processes, CRM systems, and daily lead-nurturing responsibilities.

Required Qualifications:

Experience & Communication:

• Minimum 2 years of experience in a sales, call center, or client-facing role (real estate experience is a strong asset).
• Excellent verbal and written communication skills with a friendly, confident, and professional phone manner.
• Ability to handle phone conversations for extended periods while keeping energy and tone consistent.

CRM & Lead Management:

• Proficient in Follow Up Boss (FUB) CRM or similar real estate lead management software.
• Experience in lead tracking, tagging, categorizing, and pipeline follow-up.
• Comfortable managing a large volume of leads at various stages of the buying or selling cycle.

Tech & Software Proficiency:

• Strong working knowledge of Google Workspace (Gmail, Google Calendar, Google Sheets, Docs, and Drive) for communication, scheduling, and data organization.
• Comfortable using Zoom or other video calling tools for virtual meetings.
• Ability to manage internal spreadsheets, update team trackers, and log appointments with precision.

Organizational Skills:

• Exceptionally organized with attention to detail, especially in documenting lead activity and next steps.
• Able to multitask and manage multiple lead conversations at once without losing accuracy or follow-up consistency.
• Strong time management skills with the ability to prioritize daily calling targets, appointment setting, and pipeline reviews.

Mindset & Team Fit:

• Highly motivated, self-disciplined, and results-oriented with a “no excuses” mindset.
• Team player who thrives in a high-performance, accountability-driven culture.
• Open to ongoing coaching, feedback, and professional development.
• Willingness to work evenings and weekends as required to follow up with clients during peak times.

Additional Assets (Not Required but Preferred):

• Real estate industry experience or previous work with a real estate team.
• Familiarity with real estate terminology, listings, MLS, or lead qualification methods.
• Experience using additional tools like RingCentral, Mojo Dialer, Slack, or task/project managers (e.g., Trello or ClickUp).

At The Bagga Team at Royal LePage Magna, we’re more than real estate professionals—we’re trusted partners in clients' journeys. Ranked in the Top 1% across Canada, we combine mentorship, advanced training, and proven systems to help our team succeed. We embrace innovation through digital marketing, powerful CRM tools like Follow Up Boss, and high-level support so you can focus on what matters most—closing deals. Our culture is built on collaboration, growth, and recognition. We celebrate your wins with bonuses, incentives, and real career growth. Join a team where your goals are supported, your voice is heard, and your success is our mission.