The Key Account Manager (KAM) enhances company value by retaining and growing UniFirst’s uniform rental, direct sale, and other products and services connected to our largest key accounts. The primary goal of this position is to maintain 94% to 100% of their customer base. The KAM must be fully responsible for the current status of the account and hold total accountability for the all account metrics.
PRIMARY DUTIES & RESPONSIBILITIES
- Develop and maintain relationships with key personnel and decision makers at all levels within your accounts through proactive outreach and meetings on and off account site.
- Conduct regular visits and schedule biannual account reviews (use tools such as report cards to quantify service performance).
- Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
- Update records with all pertinent information on a daily basis.
- Maintain customer contract/PO status and renew contracts/PO’s before they expire.
- Work closely with all UniFirst departments to ensure customer satisfaction exceeds customer’s expectation.
- Generate leads to turn over to Service and Sales teams (when necessary).
- Maintain internal interdepartmental relationships to ensure customer satisfaction, new business development, increased revenue, and increased profits.
- Prepares reports of business transactions and keeps expense accounts.
- Communicates effectively with their manager about both service and sales challenges, successes, and needs associated with new business generation.
- Attends weekly meetings.
- Stay up-to-date on sales skills, professional knowledge and self-training to maximize professional growth and advancement.
- Assist the service team in stylizing uniform programs and renewing customers upon expiration.
- Stay up-to-date on Company capabilities, product lines and/or changes regarding sales and customer needs
EDUCATION AND EXPERIENCE
- High school diploma required, Bachelor’s degree preferred
- 3 to 5+ years of successful sales and/or service experience.
- Must be able to travel approximately 70% - 80% for customer interfacing
- Excellent people, communication and interpersonal skills for relationship building.
- Strong contract and negotiation skills.
- Good judgment/decision making
- Problem solving (solutions and execution)
- Order writing, proposals and pricing
Benefits
- Employee Referral Program
- Supplemental Health Insurance Benefit-Medical & Dental (includes out of country coverage)
- Life Insurance Benefit
- Optional Life Insurance
- Long Term Disability (LTD)
- Vacation
- Sick Time
- Paid Holidays
- 30% Employee Discount
- Accidental Death and Dismemberment Insurance (AD&D);
- Extended Health Care (includes out of country coverage);
- Optional Life Insurance
- EAP through RBC
- 100% Life Insurance Premiums;
- 100% Accidental Death and Dismemberment premiums
UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [email protected] or call to let us know the nature of your request.
UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
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