Date Posted: 07/28/2025
Req ID:44532
Faculty/Division: UofT Mississauga
Department: UTM I&ITS
Campus: University of Toronto Mississauga (UTM)
Description:
UTemp is hiring!
UTemp is the University of Toronto's short-term staffing service. The UTemp team handles each project with a unique hands-on approach to ensure we find the best candidate for the job. We strive to create long-lasting and successful relationships by finding individuals with strong professional office skills and work ethic.
UTM I&ITS is a modern service delivery operation, processing tens of thousands of incident, change, and service requests annually, and is the primary support and a vital enabler of the teaching, learning, and research mission at UTM.
The scope of IT support includes all end-user devices, classroom A/V, and associated software. The incumbent will respond to and categorize all ticket intakes sent to the UTM Service Desk, manage support phone calls and e-mails, and prepare and edit knowledge base articles as required. In addition, the incumbent will liaise with the UTM community (students, staff, and faculty) on the support and services offered by I&ITS.
Your responsibilities will include:
Responding to end-user service requests- Probing for information from end-users to identify problems and establish needs
- Liaising with technical specialists to resolve end-user issues
- Training end-users on procedures and the use of supported IT systems
- Updating and maintaining service activities documentation
- Troubleshooting networking connectivity issues for end-users
Essential Qualifications:
Bachelor's Degree in an IT or related program, or acceptable combination of equivalent experience- Minimum three years in a heterogeneous Windows, Mac OS, and Unix/Linux environment
- Must have diverse application experience including, but not limited to, standard Office 365 applications, e-mail applications, Microsoft operating systems, web browsers and a desire to expand existing skill set
- Demonstrated experience in the following: installing, configuring, troubleshooting and repairing desktop computers (PCs and MACs) and mobile devices, including setting up wireless access
- Knowledge of various personal digital tools, technologies and software; knowledge of application deployment and desktop management technologies such as SCCM, Parallels, RDP and Apple Remote Desktop; installing, configuring and supporting software applications such as SPSS, SAS, Minitab, Mathlab, desktop publishing software, and Adobe products
- Knowledge of audio-visual and classroom technologies
- Experience in performing basic troubleshooting with multi-function printers
- Knowledge of networks and network protocols such as SMTP, IMAP, POP3, DNS, DHCP, in support of resolving issues with device end-points
- Must have solid troubleshooting and analytical skills
- Demonstrated interpersonal skills under pressure
- Demonstrated superior ticket, email, and telephone etiquette and a strong commitment to high quality service
- Ability to work within a ticket system to manage assigned work
- Ability to work in an environment with frequent interruptions
- Ability to effectively handle multiple problems, completing each in a timely manner
- Ability to exercise good judgment, discretion and tact
- Ability to communicate effectively and accurately both orally and in writing, including the ability to communicate technical concepts to persons with limited technical backgrounds
- Ability to work effectively independently and as part of a team
Contract length:
- Start date: August 20, 2025
- End date: February 6, 2026
Closing Date: 08/08/2025, 11:59PM ET
Employee Group: PM
Appointment Type: Budget - Casual
Schedule: Monday to Friday from 7:45am to 4:00pm
Pay Scale Group & Hiring Zone: $36.46 per hour
Job Category: Information Technology (IT)
