Company Description
Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!
Job Description
Salary Range: $63,000 - $68,000 based on previous experience
Job Summary
This role provides first-level technical support for hotel systems, end-user devices, and network infrastructure, ensuring minimal disruption to daily operations. The position also supports IT projects, monitors system performance, enforces IT standards, and contributes to continuous improvement initiatives in alignment with Accor’s technology policies and best practices.
Your job duties include:
- Provide prompt, professional, and courteous first-level support for IT-related issues.
- Troubleshoot and resolve system, hardware, and network problems for all end users.
- Install, configure, and maintain desktop/laptop computers, printers, peripherals, and software.
- Support critical hotel applications.
- Maintain and monitor IT infrastructure, including servers, network components, and backups.
- Maintain accurate documentation of IT assets, incidents, and technical procedures.
- Support ongoing IT projects and rollouts under the direction of the IT Manager and Regional Systems Manager.
- Participate in after-hours support rotations.
- Willingness to work in shifts, including weekends and holidays.
- Perform additional tasks as assigned by the IT Manager.
Qualifications
Your skills and qualifications include:
- University degree or equivalent practical experience in IT or related field.
- 1–2 years of relevant experience in IT support or infrastructure management, preferably in the hospitality industry.
- Good knowledge of Windows OS, Microsoft Office, network systems, and hotel systems.
- Familiarity with Accor systems and IT standards is an advantage.
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service abilities.
- Highly organized, detail-oriented, and proactive.
- Strong problem-solving skills
Additional Information
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Job Perks & Benefits:
- Subsidized staff accommodation assistance provided
- One complimentary meal per shift in our staff cafeteria
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
