At Gateway, we honour the lives of pets by delivering compassionate, reliable, and respectful aftercare services, helping to create better goodbyes. If you're driven by purpose and thrive in a collaborative, fast-paced environment, we’d love to meet you.
We are seeking a detail-oriented and proactive IT Procurement Specialist to support our IT Operations team. In this role, you will manage end-to-end procurement processes, ensuring that our teams have the tools and technology they need to succeed. From handling ServiceNow requests and sourcing IT equipment to negotiating with vendors and maintaining cost efficiency, this position plays a critical role in keeping Gateway’s IT operations running smoothly.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a passion for delivering results with accuracy, efficiency, and strong business impact.
Key Responsibilities
ServiceNow Ticket Management
Monitor and respond to procurement-related ServiceNow tickets with urgency and clear communication.
Collaborate with IT Operations to prioritize requests based on business needs and impact.
Vendor Relations & Equipment Procurement
Source IT hardware, software, and services while ensuring competitive pricing and quality.
Negotiate contracts, pricing, and delivery timelines with vendors.
Maintain strong vendor relationships and evaluate new supplier opportunities.
Inventory & Asset Management
Assist with accurate tracking of IT equipment and supplies.
Support asset lifecycle management, including procurement, deployment, and retirement.
Cost Management
Identify cost-saving opportunities through alternative sourcing strategies.
Support budgeting and forecasting for IT procurement.
Documentation & Reporting
Maintain accurate procurement records, supplier agreements, and compliance documentation.
Generate reports on procurement activity, cost analysis, and delivery performance.
Compliance & Policy Adherence
Ensure all procurement activities align with company policies, ethical standards, and legal requirements.
Stay informed on procurement best practices and company policy updates.
Qualifications
Bachelor’s degree in Business Administration, Supply Chain Management, IT, or related field (or equivalent experience).
A solid background in IT procurement, purchasing, or supply chain is a key requirement.
Familiarity with ERP and procurement systems (SAP, Oracle, etc.).
Experience with procurement ticketing systems (ServiceNow preferred).
Strong knowledge of IT equipment, software, and services procurement.
Skills & Competencies
Exceptional organizational and multitasking skills.
Strong negotiation and vendor management capabilities.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Ability to thrive under pressure in a fast-paced environment.
Detail-oriented with strong analytical and problem-solving skills.
Working Conditions
Primarily office-based with extended periods at a desk.
Flexibility for occasional weekend work if required.
Why Join Gateway? — Canadian Benefits
We take care of our team members so they can take care of what matters most. As part of Gateway, you’ll enjoy a comprehensive benefits package, including:
Extended health, dental, and vision care coverage
Life insurance and disability benefits
Employee Assistance Program (EAP)
Paid vacation, sick days, and personal days
RRSP matching program to help you invest in your future
Opportunities for professional growth and development
A supportive, purpose-driven culture where your work makes an impact every day
Diversity, Equity & Inclusion
At Gateway, we value diverse backgrounds, perspectives, and experiences. We are committed to providing accessible employment practices and fostering an inclusive culture. If you require accommodation during any stage of the recruitment process, please contact [email protected].
Apply today and help us create meaningful memories for pet families during some of their most tender moments.
