IT Asset Management Coordinator

The IT Services Coordinator oversees IT Asset Management (ITAM), ensuring software, hardware, cloud, and data assets are managed for value, cost control, risk, compliance, and decision-making.

Collaborates with Vendors, Procurement and Finance teams to procure and renew hardware, software, and subscriptions, coordinating with internal stakeholders and suppliers.

Manages ITAM practices, including asset lifecycle, register maintenance, licensing compliance, audits, reconciliations, disposals, and reporting.

MAJOR RESPONSIBILITIES

• Oversees ITAM and govern IT asset and configuration management focused on cost, risk, and compliance.
• Develops, refines, and maintains an asset database to minimize duplication and ensure accurate data by collaborating on naming conventions and data capture.
• Manages asset and configuration lifecycle, including planning, acquisition, deployment, tracking, security, and disposal, maintaining records in the IT Service Management system (ITMS).
• Conducts IT asset audits and reconciliation, producing reports to highlight gaps or risks.
• Oversees daily configuration management activities, setting priorities and assigning work for others within IT.
• Ensures project updates to the IT Service Management system.
• Reviews and approve changes, aligning ITAM controls with ITSM best practices and identifying standardization opportunities.
• Acts as an escalation point and subject matter expert, providing guidance and coaching to the TRU community on ITAM procurement standards.
• Manages software usage policy and entitlement to ensure compliance with licensing terms.
• Defines best practices for software procurement, deployment, and process management to mitigate risk and align with ITAM.
• Drives continuous improvement, research ITAM advancements, and promote compliance awareness.
• Develops and maintains a modern ITAM vision aligned with TRU IT objectives, ensuring necessary controls before asset commissioning.
• Implements automation for asset data collection and standardization.
• Sets and enforce ITAM standards, ensuring compliance in asset management and holding teams and suppliers accountable.
• Establishes high performance and professional standards, leading and mentoring employees, Co-op/Work study students.
• Responsible for all aspects of IT procurement, leasing program, hardware acquisition, software, billing, asset tagging.
• Responsible for IT Contracts and works with procurement on RFP and RFI processes.
• Obtains quotes and creates Web Requisitions to process IT Contracts.
• Understands and works within IT budgets and approval structure.

REPORTS TO
Associate Director, IT Client Services

REQUIRED KNOWLEDGE/SKILLS

• A bachelor’s degree in computer science, Information Technology (IT), or a related field, with a minimum of 5 years related experience.
• ITAM (IT Asset Management)
• ITIL (Information Technology Infrastructure Library)
• Project Management Certificate
• Strong communication and documentation skills
• Strong analytical skills
• Demonstrated skills in math and finance
• Excellent time-management skills
• Detail oriented and highly organized
• Skilled in negotiation
• Excellent critical thinking skills
• Working knowledge of business and data intelligence software
• Hardware, technical, procurement, vendor management, asset management, compliance, and communication skills